Conflict between Pro and Trial licences

[Anonymous]

We have users who have started their 60 day trial and since had their corporate pro licence enabled, but while the trial licence is still active they can't subscribe to scheduled reports. Can this be fixed, or is there a workaround? And in the meantime how do we revoke trial licences so they don't conflict with the pro licence?

Thanks,

Nick

[v-qiuyu-msft]

Hi @Anonymous,

You can contact your Office 365 admin, disable Power BI Pro trial and enable Power BI Pro for the user. See: https://docs.microsoft.com/en-us/office365/admin/subscriptions-and-billing/assign-licenses-to-users?view=o365-worldwide&tabs=One

Best Regards,
Qiuyun Yu 

[Anonymous]

Hi Qiuyun,

We have tried it but it hasn't fixed the problem.

The issue we have is that some users get an error when we try to subscribe them to scheduled reports - it works for other users so we assumed there must be a difference in the accounts.

The error message we get is "You cannot subscribe free users or groups from a Non Premium workspace".

Can you help?

[v-qiuyu-msft]

Hi @Anonymous,

If the reports or dashboards aren't in a premium capacity workspace, it require Pro license for users to subscribe the report/dashboard. So in your scenario, you need to ensure the entered email address has Power BI Pro license. 

Reference: https://docs.microsoft.com/en-us/power-bi/consumer/end-user-subscribe#requirements

Best Regards,
Qiuyun Yu