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Cant Log In

Submitted by Anonymous on ‎11-19-2018 06:21 PM

Hello,

 

I am unable to log in with my new Power BI Pro account.

 

When clicking on the sign in button from the ribbon or menu I eneter my email address and then the "Sign In" button.

 

After this a blank window pops titled "Sign in to your account" however it is blank / no buttons / no text.

 

How do I get past this? 

 

 

Cheers,

 

 

Status: Needs Info
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6 Comments (6 New)
Comments
v-yuezhe-msft
Employee
Employee
‎11-20-2018 09:47 PM

@danielxbailey,

What operating system do you install Power BI Desktop on and what version of Power BI Desktop do you use? Are you able to sign in app.powerbi.com using the Power BI pro account?

Regards,
Lydia

v-yuezhe-msft
Employee
Employee
‎11-20-2018 09:47 PM
Status changed to: Needs Info
 
Anonymous
Not applicable
‎11-21-2018 08:53 PM

Hi Lydia,

 

I can log in okay to the web broswer.

 

I am running Windows 10 and have tried the latest versio of BI, as well as the an edition from June/July 18, as I though this might help however I still have the same issue.

 

 

Cheers,

v-yuezhe-msft
Employee
Employee
‎11-23-2018 12:03 AM

@Anonymous,

Do you use Proxy or VPN?

Regards,
Lydia

Anonymous
Not applicable
‎11-27-2018 04:26 PM

@v-yuezhe-msftNo VPN or Proxy 

v-yuezhe-msft
Employee
Employee
‎11-30-2018 01:35 AM

@danielxbailey,

Please open a ticket in Power BI support site.
Support Ticket.gif

Regards,
Lydia

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