Cannot open Power BI Desktop

[niirusan]

Hi,

I recently did a clean install of Windows 10 and tried to reinstall Power BI Desktop through the Microsoft Store. The installations appears to have completed successfully, howefver every time I tried to open Power BI (even as Administrator), it crashes with the following error:

Feedback Type:
Frown (Error)

Timestamp:
2020-12-01T06:34:44.1443353Z

Local Time:
2020-12-01T14:34:44.1443353+08:00

Session ID:
0e894437-7b4e-4b00-ae86-ca0430c98c88

Release:
November 2020

Product Version:
2.87.1061.0 (20.11) (x64)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.AcquireServerDynamicPortInfo()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.EnsureServiceIsReady()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.Start()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Utilities.TaskExtensions.WaitAndUnpackException(Task task)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.CreateEmptyDatabase()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.87.1061.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException","MethodDef":"AcquireServerDynamicPortInfo","ErrorOffset":"113"}

OS Version:
Microsoft Windows NT 10.0.18363.0 (x64 en-GB)

CLR Version:
4.7 or later [Release Number = 528040]

Peak Virtual Memory:
37.8 GB

Private Memory:
219 MB

Peak Working Set:
389 MB

IE Version:
11.1198.18362.0

User ID:
89bd63c8-99f0-4c34-bae3-807fe1e5f31a

Workbook Package Info:
None

Telemetry Enabled:
True

DPI Scale:
200%

Supported Services:
Power BI

I have uninstalled, and reinstalled several times without success. I really need to get logged in to update reporting for a client, and this is a real headache.

Any ideas?

[v-lili6-msft]

hi  @niirusan 

Based on my test,I cannot reproduce the same issue.

Try to install power bi desktop that downloaded it from the power bi webpage, not from the Microsoft Store.

https://www.microsoft.com/en-us/download/details.aspx?id=58494

If it is not your case, you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

Regards

Lin