Cannot access Admin Account PBI due to Number Change for MFA

[Naqvibrahim]

I recently changed my phone number and my MFA for PBI is on my old number

There is no way I can access or submit report for this issue to Microsoft since I cannot access my account

Any help would be appreciated

I am using a different account to even access this forum

[v-xiaoyan-msft]

Hi @Naqvibrahim ,

According to your question, please refer to following steps and check the result: Sign in to the cloud service portal as an admin>Go to https://account.activedirectory.windowsazure.com/usermanagement/multifactorverification.aspx>Select the check box for the admin account whose Multi-Factor Authentication settings you want to reset>Click Manage user settings>Select the Require selected users to provide contact methods again>click

MFA phone number changed and now I cannot login I am the only admin - Microsoft Community

Best regards.
Community Support Team_ Caitlyn