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Cannot Submit Support Ticket via https://admin.powerplatform.microsoft.com/

Hello,

I cannot submit a support ticket via any of the recommended methods.

https://admin.powerplatform.microsoft.com/ tells me that I do not have permissions

devhawkio_0-1604343765754.png

Your account does not have permissions to create support requests for this service. Try selecting another support plan.

 

I have a pro license but no premium support plan.

I am the tenant global admin in Office 365 and have used this same method in the past 3 months to submit a support ticket.

 

Can you help?
Thank you,

Bobby

Status: New
Comments
v-lili6-msft
Community Support

hi  @devhawkio 

Please refer to this blog:

 

How to create a support ticket in Power BI

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

 

Regards,

Lin

 

devhawkio
Frequent Visitor

When I follow these directions it redirects me here with the mentioned experience.

 

https://admin.powerplatform.microsoft.com/newsupportticket/powerbipro

v-lili6-msft
Community Support

hi  @devhawkio 

if you click "CREATE SUPPORT TICKET" as below:

10.JPG

 

by the way, current pro trial not include. this feature works with pro and above license and they can open a support ticket for free. 
Regards,

Lin

devhawkio
Frequent Visitor

I have followed these directions and get redirected to the site I mentioned, where it insists on a premium support plan. How do I create a ticket for this if I can't create a ticket at all?

v-lili6-msft
Community Support

hi  @devhawkio 

Open a inprivate window and open this link have a try:

https://powerbi.microsoft.com/en-us/support/pro/?SearchData.Type=documentation&q=

 

 

submit a support ticketsubmit a support ticket

 

 

and also you could try to contact support over the phone as below:

https://docs.microsoft.com/en-us/power-bi/admin/power-bi-cannot-sign-in

 

 

 

Regards,

Lin

devhawkio
Frequent Visitor

Ok I tried that and it appears I can select a plan as seen here:

devhawkio_0-1604592371475.png

 

Why would it act differently based on the incognito mode?

v-lili6-msft
Community Support

hi  @devhawkio 

It's pleasant that it is ok, maybe it is a browser account cache issue or browser cache issue.

 

Regards,

Lin