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Cannot Open Power BI Desktop

Hi, the following error message appears when I try to open the application. Please advice.

 

--------------------------------------

Feedback Type:
Frown (Error)

Timestamp:
2020-09-30T01:47:29.9048097Z

Local Time:
2020-09-30T09:47:29.9048097+08:00

Session ID:
df909a8f-7f64-4e07-9a45-817d32f89672

Release:
September 2020

Product Version:
2.85.681.0 (20.09) (x64)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.AcquireServerDynamicPortInfo()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.EnsureServiceIsReady()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.Start()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.85.681.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException","MethodDef":"AcquireServerDynamicPortInfo","ErrorOffset":"85"}

OS Version:
Microsoft Windows NT 6.2.9200.0 (x64 en-US)

CLR Version:
4.5 or later [Release Number = 378389]

Peak Virtual Memory:
1.3 GB

Private Memory:
183 MB

Peak Working Set:
254 MB

IE Version:
10.0.9200.16384

User ID:
85921197-d45d-481f-a229-1f23770d35e0

Workbook Package Info:
None

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

Status: New
Comments
Community Support

@nazminazmi 

 

Take a look at Troubleshoot opening Power BI Desktop and create a support ticket for assistance if necessary.