Recently we have been getting the "Cannot load model - Couldn't load the model schema associated with this report. Make sur eyou have a connection to the server, and try again." error a ton, but what is weird is if you refresh it goes away. This happens most frequently on our subscriptions, where the error is in the body of the email but the attachment is fine. What is happening and how do we get this error to stop? We don't want subscriptions to be going out with this error and it is happening very frequently (multiple times a week). Thank you.
Hi @Quellie ,
During our investigation, we found that the reason for this error was that you sent a report containing "Pro" content to someone who did not have a "Pro" license.
For more you may check this
Community Support Team _ Caitlyn