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Can't submit Help ticket as a Pro user

Submitted by Anonymous on ‎05-13-2021 02:04 PM

I am a Pro user, but when I try to create a support ticket from this page (https://powerbi.microsoft.com/en-us/support/), it says I'm not a Pro user. When I log in, it directs me to the Power BI home page. When I go back to the help page to try to create a ticket, it doesn't recognize that I'm logged in. I'm stuck in this loop of not being logged in on the support page. Please fix this so I can actually create a support ticket.

Status: New
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2 Comments (2 New)
Comments
v-chuncz-msft
Community Support
Community Support
‎05-14-2021 02:20 AM

@Anonymous 

 

Try to remove the license and reassign it, then go to this link.

Brnzy210
Regular Visitor
‎05-14-2021 05:42 AM

I have the same issue.

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