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Can't sign up with business email

Hi,

 

I am trying to register for a free Power BI account, using my business email. I downloaded the desktop app and when I click on "sign in" and login with my business account. After that I get a message saying that I don't have a Power BI account, so I click on "Sign up for Power BI", which takes to a sign up page. I enter my business email and after that I get the following message: "We can't finish signing you up. It looks like Microsoft Power BI isn't currently available for your work or school.".

 

Please, could some try to look into it?

 

Thank You.

Status: New
Comments
v-qiuyu-msft
Community Support

Hi @Ronald_P

 

I would suggest you follow this document to sign up a Power BI account: https://docs.microsoft.com/en-us/power-bi/service-self-service-signup-for-power-bi

 

Best Regards,
Qiuyun Yu

Ronald_P
Regular Visitor

@v-qiuyu-msft thank you for your reply.

 

I followed this document, but I keep getting the same message I mentioned above. I can't sign up for Power BI, it always says "We can't finish signing you up. It looks like Microsoft Power BI isn't currently available for your work or school.".

Ronald_P
Regular Visitor

Now I also got this error:

 

AADSTS500011: The resource principal named https://analysis.windows.net/powerbi/api was not found in the tenant named 519ab6b9-f772-4e29-9289-6d95bb0c1baa. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You might have sent your authentication request to the wrong tenant.

v-qiuyu-msft
Community Support

Hi @Ronald_P

 

Please create a support ticket in your Microsoft 365 admin center to get help: https://docs.microsoft.com/en-us/power-bi/service-support-options

 

Best Regards,
Qiuyun Yu