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mwaltercpa

Can't renew Pro Trial account

Submitted by Advocate III on ‎05-25-2017 07:47 PM

i have shared all my dashboards through a group.  my internal users w pro trial accounts are telling me that it is asking them to purchase pro to view the dashboard.  then it takes them to a subcription page to choose a plan.  there is an option to try pro for free, and it routes then back to the account... however the pro does not renew and they are still being asked to upgrade.

 

is the viewing pro from a group a pay only feature now?

Status: Delivered
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4 Comments (4 New)
Comments
v-haibl-msft
Employee
Employee
‎05-28-2017 07:24 PM

@mwaltercpa

 

Viewing content from a group is also available to pro trial users. I just tested on my side and it worked well.

If you are a pro paid user, I suggest you to create a support ticket at http://support.powerbi.com (see bottom of page).

 

Support Ticket.gif

 

Best Regards,
Herbert

Vicky_Song
Impactful Individual
Impactful Individual
‎06-07-2017 07:23 PM
Status changed to: Delivered
 
wilsamson
New Member
‎08-24-2017 01:13 AM

Hi 

 

How do I renew my free trial for Power BI? I don't have the message in the notification for renewal.

Is there a way to renew a free trial?

 

Wil

mwaltercpa
Advocate III
Advocate III
‎08-25-2017 07:19 PM

If I know that a user should be due another trial run, occasionally I have to re-ahare a pro dashboard with that user in order to force another invite that should appear in the message ctr.

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