Can't open Power BI after June, 2020 update: "We weren't able to connect to the model."

[avatorl]

I can't open Power BI after June, 2020 update. I'm getting "We weren't able to connect to the model." error when I'm trying top open updated Power BI Desktop. I tried to reboot my PC and to reinstall Power BI Desktop. I also tried both 64 bit and 32 bit versions of installer.


Feedback Type:
Frown (Error)

Error Message:
We weren't able to connect to the model.

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass1_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message:
We weren't able to connect to the model.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.82.5858.641","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.InvalidDynamicPortException","MethodDef":"HandleError","ErrorOffset":"76"}

Feedback Type: Frown (Error) Timestamp: 2020-06-11T07:21:33.7850374Z Local Time: 2020-06-11T09:21:33.7850374+02:00 Session ID: bdd3750c-efb2-49fa-b67a-16bc9648051e Release: June, 2020 Product Version: 2.82.5858.641 (20.06) (x64) Stack Trace: at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title) at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType) at Microsoft.PowerBI.Client.Program.<>c__DisplayClass1_0.b__1() at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.b__0() at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action) PowerBINonFatalError: {"AppName":"PBIDesktop","AppVersion":"2.82.5858.641","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.InvalidDynamicPortException","MethodDef":"HandleError","ErrorOffset":"76"} OS Version: Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US) CLR Version: 4.7 or later [Release Number = 528049] Peak Virtual Memory: 3.4 GB Private Memory: 222 MB Peak Working Set: 271 MB IE Version: 11.0.9600.19399 User ID: a2b5748f-bb86-4532-8a0a-fe2d7131b276 Telemetry Enabled: True DPI Scale: 100% Supported Services: Power BI

[ccesario]

YES! Problem solved with version 2.82.5858.961, guys.

[dhoff01]

I confirm the latest PBI desktop release version 2.82.5858.961 dated 6/23 fixes the error issue.

[Anonymous]

Hello , we are experiencing the same problem. with the latest June update for PBI. we are receiving same error "we weren´t able to connect to the model¨ is happening with Windows 7 and windows 10. in some cases we found that instead of using 64 bits, if we use 32 bits works again. but not applies for all escenarios.

[avatorl]

The latest Jun, 23 version 2.82.5858.961 currently available in the download center works well on my Windows 7 64 bit laptop. Thanks to the developers. What I don't understand is does MSFT publish anywhere information about bug fixing releases or did they just silently replaced files in download center? There is nothing here https://docs.microsoft.com/en-us/power-bi/fundamentals/desktop-latest-update about 2.82.5858.961 version. Maybe I'm looking on a wrong page. I would prefer to be notified "we know about the problem and we're working to fix it..." and then "we have just uploaded the bug fix". I didn't notice any official comment in this post as well.

[bdarbonneau]

@Advocate V

Good point ! 

[nferay]

Me too, with the last version 2.82.5858.961, it's Ok on my seven 64 bit 🙂 

[winpos]

Feedback Type:
Frown (Error)

Timestamp:
2020-06-25T20:07:55.7636006Z

Local Time:
2020-06-25T23:07:55.7636006+03:00

Session ID:
6c5d5969-5043-4c86-a962-b114728476bb

Release:
June 2020

Product Version:
2.82.5858.641 (20.06) (x64)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass1_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.82.5858.641","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.InvalidDynamicPortException","MethodDef":"HandleError","ErrorOffset":"76"}

OS Version:
Microsoft Windows NT 10.0.18363.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528040]

Peak Virtual Memory:
37.4 GB

Private Memory:
181 MB

Peak Working Set:
267 MB

IE Version:
11.900.18362.0

User ID:
3f100548-80ba-406f-9ced-43ab73e4ec38

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

[rmodi]

This issue still exists in Version: 2.82.5858.961 64-bit (June, 2020)

[rmodi]

Feedback Type:
Frown (Error)

Timestamp:
2020-06-26T15:49:00.1926030Z

Local Time:
2020-06-26T11:49:00.1926030-04:00

Session ID:
7426dfb4-ebc9-43c2-a646-edcb18858d65

Release:
June, 2020

Product Version:
2.82.5858.961 (20.06) (x64)

Error Message:
We couldn't connect to your model in the Power BI Service. The dataset may have been deleted, renamed, moved, or it is possible that you don't have permission to access it.

Error Message Detail:
Either a connection cannot be made to the wabi-west-us-redirect.analysis.windows.net server, or Analysis Services is not running on the computer specified.

Stack Trace:
Microsoft.PowerBI.ReportingServicesHost.CannotRetrieveModelException: An error occurred while loading the model. Verify that the connection information is correct and that you have permissions to access the data source. ---> Microsoft.PowerBI.DataExtension.Contracts.DataExtensionException: Failed to open the MSOLAP connection. ---> MsolapWrapper.MsolapWrapperException: Could not initialize connection
at MsolapWrapper.Utils.ThrowErrorIfHrFailed(Int32 hr, String message)
at MsolapWrapper.Connection.Open()
at Microsoft.PowerBI.DataExtension.Msolap.Connection.OpenImpl()
--- End of inner exception stack trace ---
at Microsoft.PowerBI.DataExtension.Msolap.Connection.OpenImpl()
at Microsoft.PowerBI.DataExtension.Contracts.Utilities.RunSynchronously(Action action)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.ReportingServicesHost.PoolableConnectionWrapper.<OpenAsync>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.ReportingServicesHost.Utils.TaskExtensions.WaitAndUnwrapException(Task task)
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.ExecuteSchemaCommand[T](ExploreHostDataSourceInfo dataSourceInfo, IDbConnectionPool connectionPool, IConnectionFactory connectionFactory, IConnectionUserImpersonator connectionUserImpersonator, QueryExecutionOptionsBase queryExecutionOptions, ITelemetryService telemetryService, Func`2 action, String failTelemetryMessage, ServiceErrorStatusCode statusCode, ExploreBaseEvent exploreEvent)
--- End of inner exception stack trace ---
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.ExecuteSchemaCommand[T](ExploreHostDataSourceInfo dataSourceInfo, IDbConnectionPool connectionPool, IConnectionFactory connectionFactory, IConnectionUserImpersonator connectionUserImpersonator, QueryExecutionOptionsBase queryExecutionOptions, ITelemetryService telemetryService, Func`2 action, String failTelemetryMessage, ServiceErrorStatusCode statusCode, ExploreBaseEvent exploreEvent)
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.<>c__DisplayClass9_0.<GetModelMetadata>b__1(ExploreBaseEvent timedEvent)
at Microsoft.PowerBI.ReportingServicesHost.ExploreTelemetryService.<>c__DisplayClass4_0`1.<RunInActivity>b__0(ExploreBaseEvent activity)
at Microsoft.PowerBI.ReportingServicesHost.ExploreTelemetryService.RunInActivity(String activityName, Action`1 action)
at Microsoft.PowerBI.ReportingServicesHost.ExploreTelemetryService.RunInActivity[T](String activityName, Func`2 action)
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.GetModelMetadata(ExploreHostDataSourceInfo dataSourceInfo, IDbConnectionPool connectionPool, IConnectionFactory connectionFactory, String modelMetadataVersion, QueryExecutionOptionsBase queryExecutionOptions, IConnectionUserImpersonator connectionUserImpersonator, ITelemetryService telemetryService)
at Microsoft.PowerBI.ReportingServicesHost.ReportingSession.GetModel(String dataSourceName, String modelMetadataVersion)
at Microsoft.PowerBI.ReportingServicesHost.ReportingSession.GetModelAsStream(String dataSourceName, String modelMetadataVersion)
at Microsoft.PowerBI.ReportingServicesHost.ReportingSession.GetConceptualSchema(String modelMetadataVersion, ParseConceptualSchema parse, ModelDaxCapabilities& capabilities)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.GetConceptualSchemaImpl(IPowerViewHandler powerViewHandler, String databaseID, String maxModelMetadataVersion, ModelDaxCapabilities& capabilities)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.HandleModelRetrievalExceptions[T](Func`1 wrappedCall, String databaseID, ServiceErrorStatusCode statusCode, FeatureSwitches featureSwitches)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.GetConceptualSchemaAndHandleExceptions(IPowerViewHandler powerViewHandler, String databaseID, String maxModelMetadataVersion, ModelDaxCapabilities& daxCapabilities)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.<>c__DisplayClass26_0.<TryGetConceptualSchema>b__0()
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.TryGetStructureImpl[T](Int64 modelID, ServiceErrorExtractor extractor, Func`1 getStructure, Func`2 validateStructure, T& structure, ServiceError& serviceError)

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.ErrorHostService.GetErrorDetails(ShowErrorDialogArgs args)
at Microsoft.PowerBI.Client.Windows.ErrorHostService.<>c__DisplayClass2_0.<<ShowErrorDialog>b__0>d.MoveNext()
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
at Microsoft.PowerBI.Client.Windows.ErrorHostService.<>c__DisplayClass2_0.<ShowErrorDialog>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass1_0`1.<SendAndMarshalExceptions>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass0_1.<SendAndMarshalExceptions>b__0(Object null)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass1_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528049]

Peak Virtual Memory:
4.14 GB

Private Memory:
438 MB

Peak Working Set:
563 MB

IE Version:
11.0.9600.19596

[rmodi]

I have tried everything..  March, April verions..  32bit, 64bit. I am using win7enterprise.

nothing seems to work. Power BI Desktop just won't connect to Power BI Datasets.