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Can't open Power BI after June, 2020 update: "We weren't able to connect to the model."

I can't open Power BI after June, 2020 update. I'm getting "We weren't able to connect to the model." error when I'm trying top open updated Power BI Desktop. I tried to reboot my PC and to reinstall Power BI Desktop. I also tried both 64 bit and 32 bit versions of installer.


Feedback Type:
Frown (Error)

Error Message:
We weren't able to connect to the model.

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass1_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message:
We weren't able to connect to the model.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.82.5858.641","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.InvalidDynamicPortException","MethodDef":"HandleError","ErrorOffset":"76"}



Feedback Type: Frown (Error) Timestamp: 2020-06-11T07:21:33.7850374Z Local Time: 2020-06-11T09:21:33.7850374+02:00 Session ID: bdd3750c-efb2-49fa-b67a-16bc9648051e Release: June, 2020 Product Version: 2.82.5858.641 (20.06) (x64) Stack Trace: at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title) at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType) at Microsoft.PowerBI.Client.Program.<>c__DisplayClass1_0.b__1() at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.b__0() at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action) PowerBINonFatalError: {"AppName":"PBIDesktop","AppVersion":"2.82.5858.641","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.InvalidDynamicPortException","MethodDef":"HandleError","ErrorOffset":"76"} OS Version: Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US) CLR Version: 4.7 or later [Release Number = 528049] Peak Virtual Memory: 3.4 GB Private Memory: 222 MB Peak Working Set: 271 MB IE Version: 11.0.9600.19399 User ID: a2b5748f-bb86-4532-8a0a-fe2d7131b276 Telemetry Enabled: True DPI Scale: 100% Supported Services: Power BI

Status: New
Comments
LeandroVB
New Member

I Use this link to jump to back version

https://docs.microsoft.com/en-us/power-bi/fundamentals/desktop-latest-update-archive

and then works again ! 

dlongman
New Member

Awesome thanks @LeandroVB! Rolling back has fixed the issue for me, I guess I'll be more cautious installing the new releases in future 😉

BrianR0368
New Member

Same error. The error in the 32 bit version has only appeared on Win7 x64, it appears to be ok on Win 10 x64.  I also get the same error for the 64 bit version on Win7 x64. Its ok on Win10 x64.

Anonymous
Not applicable

Same issue

 

Feedback Type:
Frown (Error)

Timestamp:
2020-06-17T11:57:08.7848837Z

Local Time:
2020-06-17T14:57:08.7848837+03:00

Session ID:
95ca9cf0-d2ea-4024-868b-3ed94540c977

Release:
June, 2020

Product Version:
2.82.5858.641 (20.06) (x64)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass1_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.82.5858.641","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.InvalidDynamicPortException","MethodDef":"HandleError","ErrorOffset":"76"}

OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 460805]

Peak Virtual Memory:
3.48 GB

Private Memory:
260 MB

Peak Working Set:
284 MB

IE Version:
11.0.9600.18762

User ID:
6ec36308-e583-4c5e-be94-76e5b281c461

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

Vini302
New Member

Here to, the same problem.. Win7 64x 

 

Feedback Type:
Frown (Error)

Error Message:
Não conseguimos conectar ao modelo.

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass1_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message:
Não conseguimos conectar ao modelo.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.82.5858.641","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.InvalidDynamicPortException","MethodDef":"HandleError","ErrorOffset":"76"}

PFC
New Member

Same issue also with Windows 7 and 64 bits

 

Feedback Type:
Frown (Error)

Timestamp:
2020-06-18T10:46:36.6159976Z

Local Time:
2020-06-18T12:46:36.6159976+02:00

Session ID:
1ad6a9e9-f686-42da-86ba-ae1bab5a6dc5

Release:
June, 2020

Product Version:
2.82.5858.641 (20.06) (x86)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass1_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.82.5858.641","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.InvalidDynamicPortException","MethodDef":"HandleError","ErrorOffset":"0"}

OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 es-ES)

CLR Version:
4.6.1 or later [Release Number = 394271]

Peak Virtual Memory:
1.03 GB

Private Memory:
404 MB

Peak Working Set:
440 MB

IE Version:
11.0.9600.19399

User ID:
92c842e8-f6a1-4431-a2a7-09c0147c4f28

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

Anonymous
Not applicable

Same issue. WIndows 7 64bit

camvt2014
Frequent Visitor

Same here as well - Windows 7 64bit.

 

I reverted back to May 2020 as an interim solution. 

cindirp
Regular Visitor

same issue here, same error log

ccesario
Regular Visitor

Same problem here on Windows 7 SP1.