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ema

Can't log into Power BI desktop. Stuck at e-mail sign in.

Submitted by on ‎02-14-2022 04:27 AM

Hi,

 

I'm not able to log into Power BI desktop with my account. I've tried various other accounts and devices to log in, but the same issue still occur. I get the following error message:


Error Code: 16000
Request Id: 954dbc17-e36c-4e51-ad05-b7b4c5c26d00
Correlation Id: 67f099c3-ea7c-4256-a4e4-46cae6686618

Timestamp: 2022-02-14T12:23:02.495Z

 

Thanks.

Status: Accepted

Hi,

According to my research, a similar issue has been reported internally, so stay tuned.

 

Problem description: Customer is unable to sign-in in power bi desktop using account

ICM: 285762606

 

In the latest update of this ICM, the fix for this issue is expected to be 3/2.

 

I will update here once I get any information.

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

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13 Comments (13 New)
Comments
mpicci
Frequent Visitor
‎02-16-2022 09:16 AM

I have exactly the same problem (already tried reinstalling from MS store and turning off "Enable infrastructure update preview feature").

But I tried doing the workaround that @eetter suggested and it worked like a charm, I am now signed in.

ema
Regular Visitor
‎02-17-2022 12:03 AM

@eetterthat worked! Thanks.

v-robertq-msft
Community Support
Community Support
‎02-21-2022 06:06 PM
Status changed to: Accepted

Hi,

According to my research, a similar issue has been reported internally, so stay tuned.

 

Problem description: Customer is unable to sign-in in power bi desktop using account

ICM: 285762606

 

In the latest update of this ICM, the fix for this issue is expected to be 3/2.

 

I will update here once I get any information.

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

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