Can't log into Power BI desktop. Stuck at e-mail sign in.

[ema]

Hi,

I'm not able to log into Power BI desktop with my account. I've tried various other accounts and devices to log in, but the same issue still occur. I get the following error message:

Error Code: 16000
Request Id: 954dbc17-e36c-4e51-ad05-b7b4c5c26d00
Correlation Id: 67f099c3-ea7c-4256-a4e4-46cae6686618

Timestamp: 2022-02-14T12:23:02.495Z

Thanks.

[NelsonYP]

Same as me there, seems once my laptop update to the latest version (Version: 2.102.622.0 64-bit (February 2022)), I am not able to get into my BI Desktop.

[v-robertq-msft]

Hi,

Do you use the Microsoft 365 account to log in to the Power BI desktop? Have you used this account to log in to the Power BI service successfully?

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[ema]

Hi,

Yes I am using my Microsoft 365 organization account to log in. I've previously been able to log in with both my accounts.

[Goofr]

Hi,

I'm experiencing the same problem with some of our client accounts.
I can succesfully sign in to the Service, but in the Desktop I keep getting the Sign in form.

The option to give up the password never displays.

If I investigate with Fiddler I'm getting:

HTTP/1.1 401 Unauthorized

Kind regards,

Frank Goossens

[blackhawk93]

Is this the same issue guys? I cant see the power BI interface.  I also upgraded to new laptop and windows 11 and installed power BI desktop. Now its not woking. i also used same 365 key for this . 

[eetter]

Same issues here on PowerBI Desktop as @Goofr .  Stuck on looping at the email sign-in screen and the password prompt never appears.

[HPSSupport]

same issue here with Desktop login, stuck at the below step and clicking the Next button will jump back to the below page again, never get the chance to enter password (no issue to login Power BI Service though):

[v-robertq-msft]

Hi, 

I’m using the latest version of the Power BI desktop and I can normally sign in to my Power BI account:

Have you tried to turn off the option “Enable infrastructure update preview feature” to check if this issue can disappear?

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[NelsonYP]

@v-robertq-msft 

even i tried turn off the option “Enable infrastructure update preview feature” , i am still stuck with email sign in.

[eetter]

@v-robertq-msft 

Turning off "Enable infrastructure update preview feature" does not work for me either.

I can confirm that a workaround I found in a different article is working for the time being.

https://community.powerbi.com/t5/Issues/IPower-BI-Desktop-Can-t-log-in-with-user/idi-p/2303155#comme...

These steps outlined in the comments worked for me:

1: In desktop, Sign in

2: In the pop-up window, choose the account you signed in with. Then click next

3: in the same pop-up window, now click on "Can't access your account?"

4: In the next pop-up window, click on cancel

5: now, click on "use another account", add the mailaddress. and voila!