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Can't Refresh Dataset

I can't refresh my dataset, no matter what i do or try power BI refuses to refresh my data.


this is my error

Activity IDe9dc2437-fcf4-4187-9447-b0e240fc6f39
Request IDc9fa3501-0c11-41ad-9a8e-d317a83fe04c
Time2019-07-17 01:54:06Z
if i upload the dataset again it works just fine but i'll create all my dashboards again and link them to new dataset even though it's the same file uploaded twice.
there is no human support team to resolve this issue.
Status: New
Community Support

Hi @Rsuarez


Which data sources does the dataset get data from? Please go to Dataset Settings and ensure you have specified valid credential for data sources, then refresh the dataset again to see if the same issue occurs. 


Best Regards,
Qiuyun Yu

New Member



i've entered my credencials for my one drive account and it fixed part of the issue.


Now it's showing me this.


Activity ID:e9dc2437-fcf4-4187-9447-b0e240fc6f39
Request ID:c9fa3501-0c11-41ad-9a8e-d317a83fe04c
Time:2019-07-17 01:54:06Z


What is the solution for this error??

Community Support

Hi @Rsuarez


From internal trace, I find the InvalidRefreshedTokenException error. Please reenter the valid credential for the data source, if the refresh fails again, please create a support ticket to get help. 


Support Ticket.gif


Best Regards,

Qiuyun Yu