CONNECTION ERROR

[AlexanderBeach]

Good Morning,

we cannot connect to our account in https://app.powerbi.com/

as a result we do not have access to our data and we cannot get our reports

in addition, it is imposible to export our bi report in pdf from desktop application

kindly request for your support.

Strikos Ioannis

+302897032421

[v-robertq-msft]

Hi,

According to your description, have you followed this document to correctly create a Power BI account to be used to sign in?

https://docs.microsoft.com/en-us/power-bi/fundamentals/service-self-service-signup-for-power-bi

What’s more, I can successfully export my pbix file to PDF in the Power BI desktop:

Here are some related cases, you can follow them to have a check:

https://community.powerbi.com/t5/Issues/Cant-access-with-my-work-account/idi-p/378110

https://community.powerbi.com/t5/Issues/Can-t-access-Power-BI-Service-Workspace/idi-p/850445

https://docs.microsoft.com/en-us/power-bi/consumer/end-user-pdf

Thank you very much!

Best Regards,

Community Support Team _Robert Qin