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matdel

Bug power bi online

Submitted by Helper I on ‎12-20-2021 07:47 AM

Hello

 

I have a visual "matrix" in my power bi desktop that is appearing well. but when I publish the report, since today : I have this error message in the report online for this visual :

 

matdel_0-1640015039639.png

 

And here is the error message : 

ID d'activité: e7d5adf6-bf96-40a2-92ad-aaed2d2c1a80
ID de demande: 0ab69f92-3d7d-482a-97d3-ff70dddbaaa7
ID de corrélation: 48395611-788a-d4b8-8a13-e6fdd2e6a1ea
Heure: Mon Dec 20 2021 16:23:01 GMT+0100 (Central European Standard Time)
Version du service: 13.0.17333.39
Version du client: 2112.2.09063-train
URI du cluster: https://wabi-us-east2-redirect.analysis.windows.net/

 

Do you know why ?

Other visuals on other pages have not this issue.

Status: Investigating

Hi,

According to my research and test, I can normally open the matrix visual on the Power BI service.

vrobertqmsft_0-1640052439119.png

 

Therefore, I suggest you to update to the latest version of the Power BI desktop and check if this problem can disappear.

 

If you still have a problem, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

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8 Comments (8 New)
Comments
shakobe1
Frequent Visitor
‎12-20-2021 01:54 PM

Any luck? I'm having the same issue!

 

v-robertq-msft
Community Support
Community Support
‎12-20-2021 06:07 PM
Status changed to: Investigating

Hi,

According to my research and test, I can normally open the matrix visual on the Power BI service.

vrobertqmsft_0-1640052439119.png

 

Therefore, I suggest you to update to the latest version of the Power BI desktop and check if this problem can disappear.

 

If you still have a problem, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

Anonymous
Not applicable
‎12-21-2021 07:14 PM

I am also facing the exact same issue since yesterday. Report is fine in desktop but when published online its not fine. Already down loaded the latest version. 

matdel
Helper I
Helper I
‎12-21-2021 11:51 PM

Hello,

I have downloaded the latest version already. To solve the issue, I have deleted the visual and do it again and then it works..

Thank you!

shakobe1
Frequent Visitor
‎12-22-2021 09:36 AM

Intereting enough I changed the visual from Matrix to a Table format and it fixed the issue.

v-robertq-msft
Community Support
Community Support
‎12-22-2021 06:18 PM

OK, thanks for the response!

karabryan
Helper I
Helper I
‎01-09-2022 10:00 AM

I am having the same issue.  Commenting so I can see when the issue is resolved.

Anonymous
Not applicable
‎01-11-2022 03:21 AM

The issue was persistent until late dec (even though I downloaded the latest version and recreated the matrix) but there after I recreated everything again and now it works.

Idea Statuses