Bug - Unexpected Error after login expires (2FA)

[Anonymous]

After enabling 2FA (Two Factor Authentication or MFA) with Microsoft's Authenticator I get an "Unexpected Error" when my login has expired instead of a <<Session expired, please login...>>.


Unexpected Error

We're sorry, a problem occurred while connecting to Power BI service.
Please try again.

Feedback Type:
Frown (Error)

Timestamp:
2018-12-10T08:39:59.9224760Z

Local Time:
2018-12-10T09:39:59.9224760+01:00

Session ID:
b79c507e-26e2-45d4-b234-a3496e251441

Release:
November 2018

Product Version:
2.64.5285.741 (18.11) (x64)

Error Message:
We’re sorry, a problem occurred while connecting to Power BI service. Please try again.

Stack Trace:
   at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
   at System.Environment.get_StackTrace()
   at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo.GetCurrent()
   at Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo..ctor(String message, Exception exception, Nullable`1 stackTraceInfo)
   at Microsoft.PowerBI.Client.Windows.PowerBIService.ReportPublisher.<PromptPublishToGroupDialog>d__1b.MoveNext()
   at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.Start[TStateMachine](TStateMachine& stateMachine)
   at Microsoft.PowerBI.Client.Windows.PowerBIService.ReportPublisher.PromptPublishToGroupDialog(IPowerBIWindowService windowService, TelemetryUserActionId entryPoint, IPowerBIServicePublishProperties pbiBiServicePublishProperties, CancellationTokenSource cancellationTokenSource, Boolean requiresPremiumWorkspace)
   at Microsoft.PowerBI.Client.Windows.PowerBIService.ReportPublisher.<PublishReport>d__0.MoveNext()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
   at System.Threading.Tasks.Task.FinishContinuations()
   at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
   at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
   at Microsoft.PowerBI.Client.Windows.PowerBIService.ReportPublisher.<TryEnsureFileIsSavedBeforePublish>d__b.MoveNext()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
   at System.Threading.Tasks.Task.FinishContinuations()
   at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
   at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
   at Microsoft.PowerBI.Client.Windows.Services.FileOperationUIHandler.<IsSaveChangesPromptNeeded>d__0.MoveNext()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
   at System.Threading.Tasks.Task.FinishContinuations()
   at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
   at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
   at Microsoft.PowerBI.Client.Windows.HtmlControls.WebDiagramView.MinervaInterop.WebDiagramClient.<IsDocumentContentDirty>d__5.MoveNext()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Delegate.DynamicInvokeImpl(Object[] args)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
   at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__FabricatedMethod8(IWindowHandle )
   at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
   at Microsoft.PowerBI.Client.Program.<>c__DisplayClass10.<Main>b__0()
   at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
   at Microsoft.PowerBI.Client.Program.Main(String[] args)

Invocation Stack Trace:
   at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
   at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo.GetCurrent()
   at Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo..ctor(String message, Exception exception, Nullable`1 stackTraceInfo)
   at Microsoft.PowerBI.Client.Windows.PowerBIService.ReportPublisher.<PromptPublishToGroupDialog>d__1b.MoveNext()
   at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.Start[TStateMachine](TStateMachine& stateMachine)
   at Microsoft.PowerBI.Client.Windows.PowerBIService.ReportPublisher.PromptPublishToGroupDialog(IPowerBIWindowService windowService, TelemetryUserActionId entryPoint, IPowerBIServicePublishProperties pbiBiServicePublishProperties, CancellationTokenSource cancellationTokenSource, Boolean requiresPremiumWorkspace)
   at Microsoft.PowerBI.Client.Windows.PowerBIService.ReportPublisher.<PublishReport>d__0.MoveNext()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
   at System.Threading.Tasks.Task.FinishContinuations()
   at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
   at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
   at Microsoft.PowerBI.Client.Windows.PowerBIService.ReportPublisher.<TryEnsureFileIsSavedBeforePublish>d__b.MoveNext()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
   at System.Threading.Tasks.Task.FinishContinuations()
   at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
   at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
   at Microsoft.PowerBI.Client.Windows.Services.FileOperationUIHandler.<IsSaveChangesPromptNeeded>d__0.MoveNext()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
   at System.Threading.Tasks.Task.FinishContinuations()
   at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
   at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
   at Microsoft.PowerBI.Client.Windows.HtmlControls.WebDiagramView.MinervaInterop.WebDiagramClient.<IsDocumentContentDirty>d__5.MoveNext()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Delegate.DynamicInvokeImpl(Object[] args)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
   at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__FabricatedMethod8(IWindowHandle )
   at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
   at Microsoft.PowerBI.Client.Program.<>c__DisplayClass10.<Main>b__0()
   at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
   at Microsoft.PowerBI.Client.Program.Main(String[] args)


OS Version:
Microsoft Windows NT 10.0.17134.0 (x64 nl-NL)

CLR Version:
4.7 or later [Release Number = 461808]

Peak Virtual Memory:
38.1 GB

Private Memory:
442 MB

Peak Working Set:
414 MB

IE Version:
11.407.17134.0

User ID:
584603b4-ce4c-47cc-92d9-f838a8744fc1

Workbook Package Info:
1* - nl-BE, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Import

[v-qiuyu-msft]

Hi @Anonymous,

Please open Power BI service (app.powerbi.com) in browser, sign in with the same account, check if the same issue occurs. 

Best Regards,
Qiuyun Yu 

[Anonymous]

Dear Qiuyun Yu,

Please, do not provide me a work around as I have found one myself (e.g. switch account to force a new login).

The Power BI team should fix this issue!

E.g. Visual Studio gives me a nice warning with the option to renew my credentials:

"An attempt to communicate with Visual Studio Team Services failed because a token could not be retrieved. Please re-enter your credentials."

Power BI should do the same.

[v-qiuyu-msft]

Hi @Anonymous,

I would suggest you create a support ticket and let engineers look into the issue on your side. 

Best Regards,
Qiuyun Yu 

[Anonymous]

OK! I did yesterday: 119022019687845