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Bug Power BI Gateway installation error/crash

Submitted by Advocate I on ‎09-20-2017 01:55 AM

I am having issues installing the Power BI Gateway (powerbigatewayinstaller.exe). It seems the installer doesn't initiate/run.

I think there might be an issue with the application itself, since I am having the same issues on three different computers.

 

I have tried: 

  • Run as administrator
  • Start the installer from Run
  • Check the Task Manager if the process is actually running, with no trace of the gateway.

So I figured I check the Event viewer, and found a .net runtime error with event id 1026. There's also an application error, but I presume this is down to the .net runtime error. The information from the event viewer is as follows:

 

Tillämpningsprogram: PowerBIGatewayInstaller.exe
Framework-version: v4.0.30319
Beskrivning: Processen avslutades på grund av ett ohanterat undantag.
Undantagsinformation: System.IO.FileNotFoundException
   vid Microsoft.DataProxy.PowerBIInstallDownloader.LandingPageViewModel..ctor(Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel)
   vid Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel..ctor()
   vid Microsoft.DataProxy.PowerBIInstallDownloader.MainWindow..ctor()

Undantagsinformation: System.Windows.Markup.XamlParseException
   vid System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
   vid System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
   vid System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
   vid System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
   vid System.Windows.Application.LoadBamlStreamWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext)
   vid System.Windows.Application.DoStartup()
   vid System.Windows.Application.<.ctor>b__1_0(System.Object)
   vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   vid System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   vid System.Windows.Threading.DispatcherOperation.InvokeImpl()
   vid System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   vid System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   vid System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   vid MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   vid System.Windows.Threading.DispatcherOperation.Invoke()
   vid System.Windows.Threading.Dispatcher.ProcessQueue()
   vid System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   vid MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   vid MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   vid System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   vid System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   vid MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   vid MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   vid System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   vid System.Windows.Application.RunDispatcher(System.Object)
   vid System.Windows.Application.RunInternal(System.Windows.Window)
   vid Microsoft.DataProxy.PowerBIInstallDownloader.App.Main()

 

Status: Accepted
See more ideas labeled with:
15 Comments (15 New)
Comments
hayato-yamazaki
New Member
‎09-20-2017 02:29 AM

I have same problem.

PieterVerduin
Frequent Visitor
‎09-20-2017 02:33 AM

I encountered the same problem

 

Some additional information:

i have tested this on multiple machines, both physical and virtual, and on multiple windows versions (10 & server '12).

 

I have also noted that occurs with version 14.16.6464.1 which is 383 KB big.

version 14.16.6359.1 with size 507KB (which a college of mine downloaded some weeks ago) doesnt seem to have the problem.

hiroshi_uchida
Frequent Visitor
‎09-20-2017 02:47 AM

I have the same problem. I tried on Windows 7 and Windows 10.

The installer does not start in the first place.

 

To: English speaking people


Would you please vote for a support ticket?

jmford
Frequent Visitor
‎09-20-2017 04:40 AM

I have the same problem

drazendurinic
Frequent Visitor
‎09-20-2017 06:25 AM

I have the same problem.

I tried on Windows Server 2012 R2 and Windows 10.

 

Application: PowerBIGatewayInstaller.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at Microsoft.DataProxy.PowerBIInstallDownloader.LandingPageViewModel..ctor(Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel)
at Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel..ctor()
at Microsoft.DataProxy.PowerBIInstallDownloader.MainWindow..ctor()

Exception Info: System.Windows.Markup.XamlParseException
at System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
at System.Windows.Application.LoadBamlStreamWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext)
at System.Windows.Application.DoStartup()
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at Microsoft.DataProxy.PowerBIInstallDownloader.App.Main()
AdriaanDP
Regular Visitor
‎09-20-2017 09:45 AM

I have encountered the same problem

 

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: PowerBIGatewayInstaller.exe
Problem Signature 02: 14.16.6464.1
Problem Signature 03: 59c0a4e1
Problem Signature 04: PowerBIGatewayInstaller
Problem Signature 05: 14.16.6464.1
Problem Signature 06: 59c0a4e1
Problem Signature 07: 3c
Problem Signature 08: 1d
Problem Signature 09: System.Windows.Markup.XamlParse
Additional Information 1: 9b1d
Additional Information 2: 9b1d8426cbdd84936a2a7b3936a24820
Additional Information 3: 6902
Additional Information 4: 6902fde4b5ed491bef4d91c7d657bac9

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http://go.microsoft.com/fwlink/?linkid=280262

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C:\Windows\system32\en-US\erofflps.txt

tdettogni
Regular Visitor
‎09-20-2017 12:59 PM

I have same problem to.
Tested on Win 2012 R2 and Win 10

duncfair
Advocate II
Advocate II
‎09-20-2017 01:36 PM
Same 😞 Windows 7 Enterprise Application: PowerBIGatewayInstaller.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileNotFoundException at Microsoft.DataProxy.PowerBIInstallDownloader.LandingPageViewModel..ctor(Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel) at Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel..ctor() at Microsoft.DataProxy.PowerBIInstallDownloader.MainWindow..ctor() Exception Info: System.Windows.Markup.XamlParseException at System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri) at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri) at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri) at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean) at System.Windows.Application.LoadBamlStreamWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext) at System.Windows.Application.DoStartup() at System.Windows.Application.<.ctor>b__1_0(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at Microsoft.DataProxy.PowerBIInstallDownloader.App.Main()
BenderIsGreat
Frequent Visitor
‎09-20-2017 05:46 PM

Same problem, multiple machines, Server 2012R2 and Windows 10

PieterVerduin
Frequent Visitor
‎09-21-2017 04:38 AM

In this post (which seems to be the same issue) a link to a possible solution was posted:

 

-"We are experiencing a temporary issue where users attempting to install the Data Gateway may experience issues during the installation of the product. As a workaround, you can manually install each gateway. For On-premises data gateway, go to https://go.microsoft.com/fwlink/?LinkID=820931. For On-premises data gateway (Personal Mode), go to https://go.microsoft.com/fwlink/?LinkID=615873. Engineers are aware of the issue and working on a fix. Next update @09/21/2017 10:00 PST."-

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