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All visuals fail with HTTP 404 error

Having a few issues with PowerBI today -- any help appreciated!

 

My visuals are working in PowerBI desktop. But all fail on web and the mobile app. When I click see details I see something like the below:

 

Http Status Code: 404
Activity ID: 13526faf-6b38-4e3a-afd3-643bbf76a204
Correlation ID: 36a72c46-b700-c638-61d1-26146226d0a1
Request ID: 561425f3-3ecc-30ca-a985-0efb8808cd4b
Time: Wed Oct 20 2021 15:28:09 GMT+0100 (British Summer Time)
Service version: 13.0.16934.66
Client version: 2110.1.08076-train
Cluster URI: https://wabi-australia-east-b-primary-redirect.analysis.windows.net/

 

I am connected via a mobile hotspot but that shouldn't affect anything (and the desktop app still worked?).

 

All data sources are cloud based.

Status: Delivered
Comments
v-cazheng-msft
Community Support
Status changed to: Needs Info

Hi @retaillinksbi 

 

What kinds of cloud data sources are you using?

Did you connect to these data sources with Direct Query or Import?

retaillinksbi
Regular Visitor

Hey there @v-cazheng-msft !

 

All connections are import connections. We have one Azure database and three Google Sheets:

 

Screen Shot 2021-10-21 at 9.43.16 AM.png

 

The google sheets use both the /gviz/tq and /export suffixes for access:

Screen Shot 2021-10-21 at 10.06.07 AM.png

v-cazheng-msft
Community Support

@retaillinksbi 

 

Thanks for your reply. I think you can open a support ticket to do 1:1 troubleshooting with support engineer. 

 

Best Regards,

Community Support Team _Caiyun Zheng

v-cazheng-msft
Community Support
Status changed to: Investigating
 
retaillinksbi
Regular Visitor

I have removed all of the Google Sheets such that the only data source is the data warehouse; my visuals still fail on web, but work on the desktop app ¯\_(ツ)_/¯ 

 

Again, all the visuals fail with 404 errors:

 

Http Status Code: 404
Activity ID: 13526faf-6b38-4e3a-afd3-643bbf76a204
Correlation ID: b58dcd86-93e0-513e-e15a-d2e8569ce37c
Request ID: b1589b04-4885-f439-1739-b9010052ecef
Time: Thu Oct 21 2021 10:48:45 GMT+0100 (British Summer Time)
Service version: 13.0.16934.66
Client version: 2110.1.08076-train
Cluster URI: https://wabi-australia-east-b-primary-redirect.analysis.windows.net/
retaillinksbi
Regular Visitor

Oh, thanks @v-cazheng-msft ! How do I open a support ticket?

v-cazheng-msft
Community Support
Status changed to: New

@retaillinksbi 

 

Please open supprt ticket by this link Power BI Support.

 

Best Regards,

Community Support Team _Caiyun Zheng

v-cazheng-msft
Community Support
Status changed to: Investigating
 
v-cazheng-msft
Community Support
Status changed to: Delivered