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MrCoyado Frequent Visitor
Frequent Visitor

Zendesk Gateway Error Path

Hi there!

I have two reports that are connected to Zendesk (different Zendesk URLs) through Power BI Desktop (also different pbix files).

One refreshes in Power BI Service just fine. The other, however, when I try to select the same Gateway (I only have one) for the auto refresh on Power BI Service, it gives me the following error:

 

Extension{"extensionDataSourceKind":"zendesk","extensionDataSourcePath":"https://expansaocacaushow.zendesk.com/"}

 

and it says the Gateway can't be added.

 

Any idea how to solve this? My Zendesk URL that isn't working is: https://expansaocacaushow.zendesk.com/

 

When I refresh the report on Power BI Desktop it works, however I want it to do it automatically everyday.

 

Regards,

4 REPLIES 4
Moderator v-yuezhe-msft
Moderator

Re: Zendesk Gateway Error Path

@MrCoyado,

Zendesk is online service, it doesn't require gateway when you refresh the dataset in Power BI Service.

Could you please describe more details about "selecting same gateway"?

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
MrCoyado Frequent Visitor
Frequent Visitor

Re: Zendesk Gateway Error Path

Hi!

I managed to schedule the auto refresh without choosing a gateway.

Now I have the following error while refreshing the dataset: The key didn't match any rows in the table.

 

I already opened the query editor and refreshed the preview of all the tables.

Still get the same error.

 

It only happens when trying to refresh it on Power BI Service.

On Power BI Desktop it works fine.

 

Regards,

Moderator v-yuezhe-msft
Moderator

Re: Zendesk Gateway Error Path

@MrCoyado,

What version of Power BI Desktop do you use? What authentication type do you use in Power BI Desktop and Power BI Service?

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
MrCoyado Frequent Visitor
Frequent Visitor

Re: Zendesk Gateway Error Path

Hi, I am using the latest version (July 2018) and the authentication method is the same for both.

The native connector to Zendesk. I only provided the username and password.