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rojedab Frequent Visitor
Frequent Visitor

The browser based authentication dialog failed to complete. Reason: The download has failed

0
 

I have just installed the "Power BI On premises data gateway" but I can't login. I'm having the following issue:

 

Failed to sign in. Please verify your credentials and try again. The browser based authentication dialog failed to complete. Reason: The download has failed (the connection was interrupted). at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext.RunAsyncTask[T](Task 1 task) at Microsoft.PowerBI.DataMovement.GatewayCommon.AuthenticationManager.AuthenticateWithSelectedUser(Uri authorityAddress, Uri resource, String clientId, Uri redirectAddress, String logOnHint)

Any ideas?

 

 

 

 

2 REPLIES 2
rojedab Frequent Visitor
Frequent Visitor

The browser based authentication dialog failed to complete. Reason: The download has failed

0
 

I have just installed the "Power BI On premises data gateway" but I can't login. I'm having the following issue:

 

Failed to sign in. Please verify your credentials and try again. The browser based authentication dialog failed to complete. Reason: The download has failed (the connection was interrupted). at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext.RunAsyncTask[T](Task 1 task) at Microsoft.PowerBI.DataMovement.GatewayCommon.AuthenticationManager.AuthenticateWithSelectedUser(Uri authorityAddress, Uri resource, String clientId, Uri redirectAddress, String logOnHint)

Any ideas?

 

 

 

 

Community Support Team
Community Support Team

Re: The browser based authentication dialog failed to complete. Reason: The download has failed

Hi @rojedab 

First, check the tips "Troubleshooting the On-premises data gateway"

"You may encounter installation failures if the anti-virus software on the installation machine is out of date. You can either update the anti-virus installation, or disable anti-virus only for the duration of the gateway installation to complete, then re-enable anti-virus."

 

If it doesn't solve after checking and testing with the help of these tips,

You could follow this guide to check network on your side, then delete on-premises gateway from the folder and follow the official document to download and install the gateway.

 

Best Regards

Maggie

 

Community Support Team _ Maggie Li
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