Redshift Credentials

[Anonymous]

I have a problem connecting PowerBI service to our Redshift database.  The situation is as follows:

Our Redshift setup is IP restricted

I have created a report in PBI Desktop - it works fine

We have whitelisted the relevant region IPs from the Azure document located here ( https://www.microsoft.com/en-gb/download/details.aspx?id=41653 )

I published the report to PBI service, and I get an "Invalid credentials" error

I've entered the same credentials that work on PBI Desktop

Still connection times out and I get an invalid credentials error

Can anyone help please?

[v-yuezhe-msft · Accepted solution]

@Anonymous,

This issue could be caused by that Power BI Service talks to wrong redshift URL.

Please use fiddler to capture the request that Power BI sends to your data source and track down the URL Power BI Service is attempting to hit. Make sure you use the full redshift url rather than alias url. There is a similar thread for your reference.

https://community.powerbi.com/t5/Service/Redshift-Cannot-Refresh/td-p/154890

Regards,
Lydia