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AliceW Member
Member

Personal Gateway offline - what do I do?

Hi team,

 

I have received this error message for a scheduled refresh:

 

Something went wrong
Your data gateway (personal mode) is offline or couldn't be reached.
Please try again later or contact support. If you contact support, please provide these details.
Processing error: Your data gateway (personal mode) is offline or could not be reached. Ensure the gateway computer is on and you are logged on to it during the scheduled refresh period.
Cluster URI: WABI-NORTH-EUROPE-redirect.analysis.windows.net
Activity ID: b75505a2-bd29-4ed3-b382-f7a093473c35
Request ID: 10872917-834e-dbc5-9277-eb6ee94adb04
Time: 2018-11-19 11:48:29Z

 

This report uses TWO sources:

1. Direct connection with Salesforce Objects;

2. An on-premise Excel file.

 

What do I do, please?

 

Thanks in advance,

 

Alicew

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator v-yuezhe-msft
Moderator

Re: Personal Gateway offline - what do I do?

@AliceW,

Could you please check if the computer that installing personal mode gateway is on? Also please find the Personal gateway from the Start menu and Sign in again, then check if the above error still occurs.

As per this article, you shouldn't install a gateway on a computer, such a laptop, that may be turned off, asleep, or not connected to the Internet because the gateway can't run under any of those circumstances. 

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
2 REPLIES 2
Moderator v-yuezhe-msft
Moderator

Re: Personal Gateway offline - what do I do?

@AliceW,

Could you please check if the computer that installing personal mode gateway is on? Also please find the Personal gateway from the Start menu and Sign in again, then check if the above error still occurs.

As per this article, you shouldn't install a gateway on a computer, such a laptop, that may be turned off, asleep, or not connected to the Internet because the gateway can't run under any of those circumstances. 

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
AliceW Member
Member

Re: Personal Gateway offline - what do I do?

Thanks, Lydia!