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Anonymous
Not applicable

Personal Gateway issue

Hi PowerBI,

 

I have an issue with my personal gateway which by all means seems to be installed correctly. When i refresh the data I get what seems to be "old data" i.e. what the sales on my report would look like if it was done yesterday or the day before maybe? When i publish the report the data is fine, refreshing that published report just doesnt work at all. 

 

Steps i have already taken:

Uninstall and reinstal the gateway

click the gateway and press apply to ensure it is active 

The gateway is signed into on my computer and is showing as live and running on my computer 

The gateway DOES NOT appear in manage gateways?  But i have read that is to be expected in personal mode?

 

The datasources used are csv, excel files and salesforce. 

 

My scheduled refreshes work too but nothing seems to be updating?

 

Any reasons for this?

1 REPLY 1
v-yuezhe-msft
Employee
Employee

@Anonymous,

What changes do you make to the data source, data change or schema change? Could you please post the message in refresh history in Power BI Service?

In addition, please make sure you are using latest version of Power BI personal mode gateway.

Regards,

Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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