On-premises data gateway: update / install failed

[ltkort]

Hi, 

I got an update for my On-premises data gateway, but I there were errors in the installation. 
So I deleted it, tried to reinstall but still got errors (1307 or 1601).

This was the log of the installation;

=== Verbose logging started: 26-6-2017  10:20:47  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\Romano\AppData\Local\Temp\{c1f20291-ebcf-439a-a958-6bd06cd0c286}\.be\Egw-prod.exe ===
MSI (c) (E4:F8) [10:20:47:303]: Resetting cached policy values
MSI (c) (E4:F8) [10:20:47:303]: Machine policy value 'Debug' is 0
MSI (c) (E4:F8) [10:20:47:303]: ******* RunEngine:
           ******* Product: C:\ProgramData\Package Cache\{2979AD2D-0E42-401C-AC98-F66839F10EFD}v14.16.6355.2\EgwComponents.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (E4:F8) [10:20:47:304]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (E4:F8) [10:20:47:304]: Grabbed execution mutex.
MSI (c) (E4:F8) [10:20:47:360]: Cloaking enabled.
MSI (c) (E4:F8) [10:20:47:360]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (E4:F8) [10:20:47:363]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B4:B0) [10:20:47:372]: Running installation inside multi-package transaction C:\ProgramData\Package Cache\{2979AD2D-0E42-401C-AC98-F66839F10EFD}v14.16.6355.2\EgwComponents.msi
MSI (s) (B4:B0) [10:20:47:372]: Grabbed execution mutex.
MSI (s) (B4:8C) [10:20:47:378]: Resetting cached policy values
MSI (s) (B4:8C) [10:20:47:378]: Machine policy value 'Debug' is 0
MSI (s) (B4:8C) [10:20:47:378]: ******* RunEngine:
           ******* Product: C:\ProgramData\Package Cache\{2979AD2D-0E42-401C-AC98-F66839F10EFD}v14.16.6355.2\EgwComponents.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (s) (B4:8C) [10:20:47:380]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (B4:8C) [10:20:47:385]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038 
MSI (s) (B4:8C) [10:20:47:387]: SRSetRestorePoint skipped for this transaction.
MSI (s) (B4:8C) [10:20:47:388]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
MSI (s) (B4:8C) [10:20:47:390]: File will have security applied from OpCode.
MSI (s) (B4:8C) [10:20:47:391]: Note: 1: 1307 2: C:\WINDOWS\Installer\fb3e5.msi 
MSI (s) (B4:8C) [10:20:47:554]: MainEngineThread is returning 112
MSI (s) (B4:B0) [10:20:47:554]: No System Restore sequence number for this installation.
Onvoldoende schijfruimte beschikbaar.
MSI (s) (B4:B0) [10:20:47:556]: User policy value 'DisableRollback' is 0
MSI (s) (B4:B0) [10:20:47:556]: Machine policy value 'DisableRollback' is 0
MSI (s) (B4:B0) [10:20:47:556]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B4:B0) [10:20:47:556]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (B4:B0) [10:20:47:556]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (B4:B0) [10:20:47:557]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (E4:F8) [10:20:47:559]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (E4:F8) [10:20:47:560]: MainEngineThread is returning 112
=== Verbose logging stopped: 26-6-2017  10:20:47 ===

Does anyone know how to fix this?

Thanks

[gnizama]

I cannot install the gateway. I get this error message. Can you help me.

=== Verbose logging started: 1/11/2021 16:43:25 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\gnizama\AppData\Local\Temp\{53C662CE-482A-4DC4-A811-71768F873E71}\.cr\On-premises data gateway (personal mode).exe ===
MSI (c) (C8:04) [16:43:25:107]: Resetting cached policy values
MSI (c) (C8:04) [16:43:25:107]: Machine policy value 'Debug' is 0
MSI (c) (C8:04) [16:43:25:107]: ******* RunEngine:
******* Product: C:\Users\gnizama\AppData\Local\Package Cache\{F21BF574-1F83-4865-B322-DCEEB31BA749}v15.101.16\DataMovement.PersonalGatewayComponents.msi
******* Action: 
******* CommandLine: **********
MSI (c) (C8:04) [16:43:25:107]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (C8:04) [16:43:28:120]: Failed to grab execution mutex. System error 258.
MSI (c) (C8:04) [16:43:28:129]: Cloaking enabled.
MSI (c) (C8:04) [16:43:28:129]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (C8:04) [16:43:28:134]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (C8:04) [16:43:28:136]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C8:04) [16:43:28:137]: MainEngineThread is returning 1618
=== Verbose logging stopped: 1/11/2021 16:43:28 ===

[v-yuezhe-msft]

@ltkort,

Do you uninstall gateway from control panel? If so, after uninstalling the gateway, delete the “c:\Program Files\on-premises data gateway” folder, reboot your machine and re-install the gateway.

If you still fail to install gateway, please post the gateway setup log which can be found in %localappdata%\Temp\On-premises_data_gateway_*.log for us to analyze.

Regards,
Lydia

[yusafali]

I 'm posting installation error log below,  please assist me to get it resolved.

[1C50:2418][2018-09-24T13:29:53]i001: Burn v3.10.1.2213, Windows v6.1 (Build 7601: Service Pack 1), path: D:\On-premises data gateway (personal mode).exe
[1C50:2418][2018-09-24T13:29:53]i000: Initializing string variable 'InstallationTelemetryEnabled' to value 'true'
[1C50:2418][2018-09-24T13:29:53]i000: Initializing string variable 'InstallFolder' to value '[LocalAppDataFolder]Microsoft\On-premises data gateway (personal mode)'
[1C50:2418][2018-09-24T13:29:53]i000: Initializing string variable 'ProcessName' to value 'PersonalGatewayConfigurator'
[1C50:2418][2018-09-24T13:29:53]i009: Command Line: ''
[1C50:2418][2018-09-24T13:29:53]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953.log'
[1C50:2418][2018-09-24T13:29:53]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\On-premises data gateway (personal mode).exe'
[1C50:2418][2018-09-24T13:29:53]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\'
[1C50:2418][2018-09-24T13:29:53]i000: Setting string variable 'WixBundleName' to value 'On-premises data gateway (personal mode)'
[1C50:2418][2018-09-24T13:29:53]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[1C50:2418][2018-09-24T13:29:54]i000: Loading managed bootstrapper application.
[1C50:2418][2018-09-24T13:29:54]i000: Creating BA thread to run asynchronously.
[1C50:1AB4][2018-09-24T13:29:55]i000: launching the on-premises data gateway (personal mode) installation
[1C50:1AB4][2018-09-24T13:29:55]i000: creating UI
[1C50:2418][2018-09-24T13:29:55]i100: Detect begin, 2 packages
[1C50:2418][2018-09-24T13:29:55]i000: Setting string variable 'NETFRAMEWORK45' to value '394271'
[1C50:2418][2018-09-24T13:29:55]i000: Product or related product not found: {09CC383D-3D6C-4FBF-A9C1-D1569313D2C1}
[1C50:2418][2018-09-24T13:29:55]i000: Setting version variable 'ComponentsVersion' to value '0.0.0.0'
[1C50:2418][2018-09-24T13:29:55]i052: Condition 'NETFRAMEWORK45 >= 393295' evaluates to true.
[1C50:2418][2018-09-24T13:29:55]i101: Detected package: NetFx46Web, state: Present, cached: None
[1C50:2418][2018-09-24T13:29:55]i101: Detected package: PersonalGatewayComponents.msi, state: Absent, cached: None
[1C50:2418][2018-09-24T13:29:56]i199: Detect complete, result: 0x0
[1C50:2418][2018-09-24T13:30:17]i200: Plan begin, 2 packages, action: Install
[1C50:2418][2018-09-24T13:30:17]w321: Skipping dependency registration on package with no dependency providers: NetFx46Web
[1C50:2418][2018-09-24T13:30:17]i000: Setting string variable 'WixBundleRollbackLog_PersonalGatewayComponents.msi' to value 'C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953_000_PersonalGatewayComponents.msi_rollback.log'
[1C50:2418][2018-09-24T13:30:17]i000: Setting string variable 'WixBundleLog_PersonalGatewayComponents.msi' to value 'C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953_000_PersonalGatewayComponents.msi.log'
[1C50:2418][2018-09-24T13:30:17]i201: Planned package: NetFx46Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1C50:2418][2018-09-24T13:30:17]i201: Planned package: PersonalGatewayComponents.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1C50:2418][2018-09-24T13:30:17]i299: Plan complete, result: 0x0
[1C50:2418][2018-09-24T13:30:17]i300: Apply begin
[1C50:2418][2018-09-24T13:30:17]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f73a836c-c235-4e38-b372-cf40f34892e2}, options: 0x7, disable resume: No
[1C50:2418][2018-09-24T13:30:17]i000: Caching bundle from: 'C:\Users\yusaf.ali\AppData\Local\Temp\{f73a836c-c235-4e38-b372-cf40f34892e2}\.be\PersonalGateway-prod.exe' to: 'C:\Users\yusaf.ali\AppData\Local\Package Cache\{f73a836c-c235-4e38-b372-cf40f34892e2}\PersonalGateway-prod.exe'
[1C50:2418][2018-09-24T13:30:17]i320: Registering bundle dependency provider: {f73a836c-c235-4e38-b372-cf40f34892e2}, version: 14.16.6792.1
[1C50:2418][2018-09-24T13:30:17]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f73a836c-c235-4e38-b372-cf40f34892e2}, resume: Active, restart initiated: No, disable resume: No
[1C50:12FC][2018-09-24T13:30:19]i305: Verified acquired payload: PersonalGatewayComponents.msi at path: C:\Users\yusaf.ali\AppData\Local\Package Cache\.unverified\PersonalGatewayComponents.msi, moving to: C:\Users\yusaf.ali\AppData\Local\Package Cache\{2B525D86-ECC2-465D-BE42-C06B09BCFF20}v14.16.6792.1\PersonalGatewayComponents.msi.
[1C50:2418][2018-09-24T13:30:19]i323: Registering package dependency provider: {2B525D86-ECC2-465D-BE42-C06B09BCFF20}, version: 14.16.6792.1, package: PersonalGatewayComponents.msi
[1C50:2418][2018-09-24T13:30:19]i301: Applying execute package: PersonalGatewayComponents.msi, action: Install, path: C:\Users\yusaf.ali\AppData\Local\Package Cache\{2B525D86-ECC2-465D-BE42-C06B09BCFF20}v14.16.6792.1\PersonalGatewayComponents.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Users\yusaf.ali\AppData\Local\Microsoft\On-premises data gateway (personal mode)" PBISERVICEENV="prod" CLIENTTELEMETRYOPTION=""'
[1C50:2418][2018-09-24T13:30:21]e000: Error 0x80070659: Failed to install MSI package.
[1C50:2418][2018-09-24T13:30:21]e000: Error 0x80070659: Failed to configure per-user MSI package.
[1C50:2418][2018-09-24T13:30:21]i319: Applied execute package: PersonalGatewayComponents.msi, result: 0x80070659, restart: None
[1C50:2418][2018-09-24T13:30:21]e000: Error 0x80070659: Failed to execute MSI package.
[1C50:2418][2018-09-24T13:30:21]i318: Skipped rollback of package: PersonalGatewayComponents.msi, action: Uninstall, already: Absent
[1C50:2418][2018-09-24T13:30:21]i319: Applied rollback package: PersonalGatewayComponents.msi, result: 0x0, restart: None
[1C50:2418][2018-09-24T13:30:21]i329: Removed package dependency provider: {2B525D86-ECC2-465D-BE42-C06B09BCFF20}, package: PersonalGatewayComponents.msi
[1C50:2418][2018-09-24T13:30:21]i351: Removing cached package: PersonalGatewayComponents.msi, from path: C:\Users\yusaf.ali\AppData\Local\Package Cache\{2B525D86-ECC2-465D-BE42-C06B09BCFF20}v14.16.6792.1\
[1C50:2418][2018-09-24T13:30:21]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f73a836c-c235-4e38-b372-cf40f34892e2}, resume: None, restart: None, disable resume: No
[1C50:2418][2018-09-24T13:30:21]i330: Removed bundle dependency provider: {f73a836c-c235-4e38-b372-cf40f34892e2}
[1C50:2418][2018-09-24T13:30:21]i352: Removing cached bundle: {f73a836c-c235-4e38-b372-cf40f34892e2}, from path: C:\Users\yusaf.ali\AppData\Local\Package Cache\{f73a836c-c235-4e38-b372-cf40f34892e2}\
[1C50:2418][2018-09-24T13:30:21]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f73a836c-c235-4e38-b372-cf40f34892e2}, resume: None, restart initiated: No, disable resume: No
[1C50:2418][2018-09-24T13:30:21]i399: Apply complete, result: 0x80070659, restart: None, ba requested restart:  No
[1C50:1AB4][2018-09-24T13:37:41]i000: Bootstrapper = Microsoft.DataProxy.EgwInstallBA.CustomBA
BundlePath = C:\Users\yusaf.ali\AppData\Local\Temp\{f73a836c-c235-4e38-b372-cf40f34892e2}\.ba1
BundleVersion = 14.16.6792.1
Canceled = True
Command = Microsoft.Tools.WindowsInstallerXml.Bootstrapper.Command
DoingBundleInstall = True
DoingBundleUpgrade = False
Engine = Microsoft.Tools.WindowsInstallerXml.Bootstrapper.Engine
ErrorMessage = null
ExecutablePath = C:\Users\yusaf.ali\AppData\Local\Microsoft\On-premises data gateway (personal mode)\PersonalGatewayConfigurator.exe
GetInstallationType = Install
GetInstallationTypeStrings = Microsoft.DataProxy.EgwInstallBA.InstallationTypeStrings
GetTelemetryFileVersion = File:             C:\Users\yusaf.ali\AppData\Local\Temp\{f73a836c-c235-4e38-b372-cf40f34892e2}\.ba1\Microsoft.PowerBI.Telemetry.dll
InternalName:     Microsoft.PowerBI.Telemetry.dll
OriginalFilename: Microsoft.PowerBI.Telemetry.dll
FileVersion:      13.0.5428.0
FileDescription:  Microsoft Power BI Telemetry Service
Product:          Microsoft SQL Server
ProductVersion:   13.0.5428.0
Debug:            False
Patched:          False
PreRelease:       False
PrivateBuild:     False
SpecialBuild:     False
Language:         Language Neutral

HasBattery = True
HasWifiCard = True
InstallationTelemetryEnabled = True
InstalledBundleVersion = null
InstallPath = C:\Users\yusaf.ali\AppData\Local\Microsoft\On-premises data gateway (personal mode)
IsArchitectureSupported = True
IsPersonalGateway = True
IsSleepEnabled = True
IsUiVisible = True
IsUnsupportedOS = False
NotAdmin = True
ProcessName = PersonalGatewayConfigurator
RelevantErrorLog = C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953_000_PersonalGatewayComponents.msi.log
Result = -2147023271
SuccessfulAction = True
UnsuccessfulAction = False

[1C50:2418][2018-09-24T13:37:41]i500: Shutting down, exit code: 0x0
[1C50:2418][2018-09-24T13:37:41]i410: Variable: ComponentsVersion = 0.0.0.0
[1C50:2418][2018-09-24T13:37:41]i410: Variable: InstallationTelemetryEnabled = true
[1C50:2418][2018-09-24T13:37:41]i410: Variable: InstallFolder = C:\Users\yusaf.ali\AppData\Local\Microsoft\On-premises data gateway (personal mode)
[1C50:2418][2018-09-24T13:37:41]i410: Variable: LocalAppDataFolder = C:\Users\yusaf.ali\AppData\Local\
[1C50:2418][2018-09-24T13:37:41]i410: Variable: NETFRAMEWORK45 = 394271
[1C50:2418][2018-09-24T13:37:41]i410: Variable: ProcessName = PersonalGatewayConfigurator
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleAction = 5
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleElevated = 0
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleLog = C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953.log
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleLog_PersonalGatewayComponents.msi = C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953_000_PersonalGatewayComponents.msi.log
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleManufacturer = Microsoft Corporation
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleName = On-premises data gateway (personal mode)
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleOriginalSource = D:\On-premises data gateway (personal mode).exe
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleOriginalSourceFolder = D:\
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleProviderKey = {f73a836c-c235-4e38-b372-cf40f34892e2}
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleRollbackLog_PersonalGatewayComponents.msi = C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953_000_PersonalGatewayComponents.msi_rollback.log
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleTag =
[1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleVersion = 14.16.6792.1
[1C50:2418][2018-09-24T13:37:41]i007: Exit code: 0x0, restarting: No