On-Premise Data Gateway (Personal Mode) Installation failing

[Harish]

Hi All,

I'm new to the forums and I was trying to update from the older version of the Power Bi Personal Gateway to the newer version and I seem to have hit a wall with the installation. I was not able to update with the existing installation so had to uninstall the previous version and download newer version and do a fresh installation, but I keep getting an error stating the installation failed due to some files not being found.
Appreciate some much needed help on this.

[v-yuezhe-msft]

@Harish,

Do you install previous personal gateway from Control Panel? If so, after you uninstall previous version of Personal gateway and failed installation of on-premise gateway(personal mode), reboot your machine , right-click the setup package and start "Run as administrator" to start the installation.

Moreover, if your firewall is on and you have proxy setting in your organization, please follow the guide in the similar thread below to configure your gateway.

http://community.powerbi.com/t5/Integrations-with-Files-and/On-premises-data-gateway-personal-mode-n...

Regards,
Lydia