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Posts: 152
Registered: ‎05-15-2017
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How do you guys pull in Zendesk data?

[ Edited ]

How do you guys pull in Zendesk data? 

 

Below are some of the ways I've found, but none (seem) great.  Let me know if I have misconception(s):

 

  • Get Data  > Zendesk connects, but is incredibly slow. 
  • Using the Zendesk App works, but that just gives preset visuals.  Not the raw data that can then be combined with other data sources /  interpreted via measures. 
  • Create custom reports in Zendesk, then manually export those to files - connect to the files.  Manual steps aren't good. 
  • Use the API to pull Zendesk data into a data warehouse, then connect Power BI to that warehouse.  Bit beyond my current abilities, and we don't really have available staff to implement that
  • Outsourcing the API/Warehouse to something like Stich.  Seems viable, just...we pull in a lot of data to Power BI, this is the first source that we'd be using an external service / all this hassle for. 

 

Compared to our other data sources (relatively easy to connect to and import from)- all these options kind of suck.  

 

How do you pull in Zendesk data? 

 

 

 

 

 


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Moderator
Posts: 9,900
Registered: ‎03-10-2016

Re: How do you guys pull in Zendesk data?

[ Edited ]

@mmace1,

You can connect to Zendesk.pbit in Power BI Desktop and combine other data sources in same PBIX file.


Reagrds,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Moderator
Posts: 9,900
Registered: ‎03-10-2016

Re: How do you guys pull in Zendesk data?

[ Edited ]

@mmace1,

You can connect to Zendesk.pbit in Power BI Desktop and combine other data sources in same PBIX file.


Reagrds,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.