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Mozasf Member
Member

Error message when installing Enterprise Gateway - Personal

Hi Everyone,
I´m new at the forum.

I´m trying to install a Power BI Gateway - Personal but in the middle of the process the asistance show me this error:
"Please uninstall the Microsoft Data Management Gateway before continuing."

 

Error.png

 

And I don't have this programe on my computer.

Can anyone help me?

 

Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator v-yuezhe-msft
Moderator

Re: Error message when installing Enterprise Gateway - Personal

Hi @Mozasf,

The above error message could occur when some items of previous data management gateway are not uninstalled completely. Please perform the following steps to clean out the previous gateway.

1. Verify that if data management gateway exists in Control Panel>Programs>Programs and Features. If it exists, uninstall it.
2. Delete upgrade code from Registry, please ensure you back up the registry before you make any changes to it. You can find the upgrade code by using log file mentioned in the above screenshot and Process Monitor, for more details, please review this similar blog.
3. Delete Data Management Gateway folder in C:\Program Files.

After you completely remove previous data management gateway, install personal gateway again and check if it is successful.

Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
21 REPLIES 21
Moderator v-yuezhe-msft
Moderator

Re: Error message when installing Enterprise Gateway - Personal

Hi @Mozasf,

The above error message could occur when some items of previous data management gateway are not uninstalled completely. Please perform the following steps to clean out the previous gateway.

1. Verify that if data management gateway exists in Control Panel>Programs>Programs and Features. If it exists, uninstall it.
2. Delete upgrade code from Registry, please ensure you back up the registry before you make any changes to it. You can find the upgrade code by using log file mentioned in the above screenshot and Process Monitor, for more details, please review this similar blog.
3. Delete Data Management Gateway folder in C:\Program Files.

After you completely remove previous data management gateway, install personal gateway again and check if it is successful.

Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Mozasf Member
Member

Re: Error message when installing Enterprise Gateway - Personal

 

Thanks for the explanation @v-yuezhe-msft!

 

I will try.

diegobessa Occasional Visitor
Occasional Visitor

Re: Error message when installing Enterprise Gateway - Personal

Hello Lydia, I couldn't find the Upgrade Code in the Error Log. The Guy In a Cube video Log is different from mine, and the Error is also different. Can you give more details on how to find this code for the specific error mentioned above?

pcarenini Visitor
Visitor

Re: Error message when installing Enterprise Gateway - Personal

Hi everyone,

I solved the problem as below:

 

Search this tag in log file: DMGFOUND

 

The first is like  that

 

Action start 17:56:55: FindRelatedProducts.
MSI (s) (5C:30) [17:56:55:559]: PROPERTY CHANGE: Adding DMGFOUND property. Its value is '{B0DF816F-25F0-4541-835D-6C087AD4ACF1}'.

 

then, for uninstall DataManagementGateway, run this with your value: 

 

MsiExec.exe /X{B0DF816F-25F0-4541-835D-6C087AD4ACF1}

 

 

Bye

P.Carenini

 

 

thiagozaiden Frequent Visitor
Frequent Visitor

Re: Error message when installing Enterprise Gateway - Personal

Super thanks!

 

This tip solved my problem. Smiley Happy

krebbix Occasional Visitor
Occasional Visitor

Re: Error message when installing Enterprise Gateway - Personal

Saved my day, thanks a ton.

-Jan

mtrudel Frequent Visitor
Frequent Visitor

Re: Error message when installing Enterprise Gateway - Personal

Thank

 

using the MSIEXEC /X properly uninstall the gateway and I was able to reinstall (first time install worked, then I uninstall PowerBI personal Gatway and reinstall it and that is when trouble began)

 

I uninstall it because I was unable to make it work.

Still unable to make it work though.

Will write another message for that.

 

 

vitexo87 Member
Member

Re: Error message when installing Enterprise Gateway - Personal

@v-yuezhe-msft

 

I did this exact procedure following the tips of this page:

 

Https://powerbi.microsoft.com/en-us/blog/failure-installing-the-power-bi-personal-gateway/

 

I removed everything I found on power bi, gateway or even the regedit files indicated in the log file, but the error while installing the personal gateway still persists, is there any other procedure I can do?

Selesnow Frequent Visitor
Frequent Visitor

Re: Error message when installing Enterprise Gateway - Personal

hi evryone,

Can you help me with this troubl in gateway instaling?

 

You can download my logfile from this link on my google disc. https://drive.google.com/file/d/0B1rgddqnM9XJdHd6dWM5M3F6YTg/view?usp=sharing