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linekrogh Member
Member

Re: Enterprise Gateway .Net Runtime Error

I am having the same error. The on-premis gateway service shut down just after it has been started.

 

Capture.PNG

 

Have you been able to find a solution?

GTull Frequent Visitor
Frequent Visitor

Re: Enterprise Gateway .Net Runtime Error

Not as yet. But it's happening across all our VM's which suggests a conflict somewhere.

 

I installed it on my desktop and that's working ok, but obviously that's not ideal.

linekrogh Member
Member

Re: Enterprise Gateway .Net Runtime Error

Does not sound to good.

@v-qiuyu-msft - do you have any recommendation of what to do?

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cripcrop Frequent Visitor
Frequent Visitor

Re: Enterprise Gateway .Net Runtime Error

same issue here, i think it could be the latest version (July) of the gateway, as this issue only seems to have occured since updating.

 

Just to confirm power BI will load up the reports, but as soon as a filter is applied, the circles swirl round, and nothing updates, if i look at the event log on our sql server, where the gateway is installed, the gateway crashes as soon as i apply the filter. It then restarts itself, but presumably it doesnt know what it was then doing before it crashed.

 

Application: Microsoft.PowerBI.EnterpriseGateway.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c000071f, exception address 00007FF93493BA74

 

Faulting application name: Microsoft.PowerBI.EnterpriseGateway.exe, version: 14.16.6369.1, time stamp: 0x59441931
Faulting module name: ntdll.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc000071f
Fault offset: 0x00000000000aba74
Faulting process id: 0x2f7c
Faulting application start time: 0x01d2fb2234d932c5
Faulting application path: C:\Program Files\On-premises data gateway\Microsoft.PowerBI.EnterpriseGateway.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ea70ee35-6715-11e7-80f9-005056b4334a
Faulting package full name:
Faulting package-relative application ID:

 

nsc
Advisor

Re: Enterprise Gateway .Net Runtime Error

Have you tried rolling back to a previous version of the gateway?

cripcrop Frequent Visitor
Frequent Visitor

Re: Enterprise Gateway .Net Runtime Error

I cannot find a previous version, the PowerBIGatewayInstaller.exe file always downloads the latest version - currently 14.16.6369.1

 

 

dankoci New Member
New Member

Re: Enterprise Gateway .Net Runtime Error

I had same problem and after install latest version of Gateway (14.16.6390.2) it works like a charm

cripcrop Frequent Visitor
Frequent Visitor

Re: Enterprise Gateway .Net Runtime Error

https://powerbi.microsoft.com/en-us/blog/power-bi-on-premises-data-gateway-july-update-is-now-availa...

 

i have just downloaded again, just out of interest, and reinstalled. Version number has changed from 14.16.6369.1 to 14.16.6390.2.

 

Im now able to filter and the app doesnt crash, event logs are clear.