Problems with personal gateway

[andersongoulart]

Hi Guys,

I am having a problem to configure the gateway. 

I cannot schedule refresh in my data. 

Do you have the same problem?

[AnneSmith-LeX]

Hi, please verify that you downloaded Power BI Gateway-Personal and activated it, afer applying it you need to finish editing Data Source credentials, and then schedule should refresh. Feel free to let us know if you still have any questions.

[deadirl22]

After installing the personal Power BI Gateway i want to refresh my schedule but it says that the gateway is off line ?????

How do i activate it ?

[LeifGreen-LeX]

You can restart your computer, then try it again.

[deadirl22]

I did restart my computer but i keep getting the same message.

Uw data gateway (Power BI – personal) is offline. Zorg ervoor dat de gateway online is als u de vernieuwingsplanning wilt instellen.

Your data gateway is offline. I dont understund. Do i need to activate the gateway seperately from the power BI Service ? I dont have any Icon where i can click on. 

[LeifGreen-LeX]

After installed Power BI - Personal Gateway, you need to open the app, then sign in it with power bi account. if so, your data gateway will display "online" status.

[red121683]

Hi Andersongoulart,

is your issue resolve? i have the same issue but until now i still cannot find the right solution. I hope you can share.

Thanks,

[AnneSmith-LeX]

Hi, you need to make the credentials valid first.