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Frequent Visitor

Unable login to PBI online.

Hi Team,


Suddenly, unable to login to my PBI online account.


Was trying to connect to PowerBI service however failed to login, suddenly not sure what has happened with the account.

So I have created new account with the same User ID, however I have lost all the reports/dashboards which I developed and published earlier. This is something weired behaviour I have observed.




Community Support
Community Support

Hi Swap, Can you think of any steps that may cause this issue? It would be of great value to troubleshoot a problem.
Community Support Team _ Sam Zha
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Sam,




My PowerBI service account is with official email id and not with this one. before coming across this login issue, I published a report and generated embedded code for it and shared public url with other developers to proceed with their work. Since then I am unable to login. Generating embedded code and creating public url are the reasons for login issue?




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