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Regular Visitor

The iPhone ios14 version does not log on to the embedded web page?

Hello. Since my power bi report is embedded in the official website and authorized to the designated guests can go up to browse, pc/mac and android phone are very smooth to log in, while the iPhone version of ios14 can not be successfully signed in,but iphone ios12 version can be loged in, can you solve the problem? thanks!!

 

https://www.youtube.com/watch?v=nuPPs42BPFA 

 

1 ACCEPTED SOLUTION
Community Support
Community Support

Hi @neilson6913,

It seems like you faced some issues accessing the power bi embedded content with new version ios systems. Did this issue only appear when you use the higher version ios system web browser? 
If this is a case, I'd like to suggest you use fiddler to trace the steps and requests of the detailed operations and share some detailed information here to help us clarify your scenario: (notice: please remove the sensitive data before share)

Capture Traffic from iOS Device 

BTW, if you use other types of web browsers, did this issue appears again?

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

8 REPLIES 8
Regular Visitor

Hi XiaoXin

Other versions of the browser are all right, only ios14 can not log in,

I have provided you with information through Fiddler, and then please help solve it, thank you!

A SSLv3-compatible ClientHello handshake was found. Fiddler extracted the parameters below.

Version: 3.3 (TLS/1.2)
Random: 9F AE 08 A5 82 4D E1 74 17 D0 C4 CF D0 2B 85 F9 BC 36 39 52 69 42 C9 1F 58 E7 B1 60 36 F8 37 EC
"Time": 2057/9/27 下午 05:47:11
SessionID: D4 DA BC 4E F5 A2 79 30 DA 3E F9 D9 5A 3E E9 65 5C EA FC 7B 27 81 BD FB 80 23 7C 5E 3B 92 75 02
Extensions: 
	grease (0xcaca)	empty
	server_name	app.powerbi.com
	extended_master_secret	empty
	renegotiation_info	00
	supported_groups	grease [0x1a1a], x25519 [0x1d], secp256r1 [0x17], secp384r1 [0x18], secp521r1 [0x19]
	ec_point_formats	uncompressed [0x0]
	ALPN		h2, http/1.1
	status_request	OCSP - Implicit Responder
	signature_algs	ecdsa_secp256r1_sha256, rsa_pss_rsae_sha256, rsa_pkcs1_sha256, ecdsa_secp384r1_sha384, ecdsa_sha1, rsa_pss_rsae_sha384, rsa_pss_rsae_sha384, rsa_pkcs1_sha384, rsa_pss_rsae_sha512, rsa_pkcs1_sha512, rsa_pkcs1_sha1
	SignedCertTimestamp (RFC6962)	empty
	key_share	00 29 1A 1A 00 01 00 00 1D 00 20 21 9E 0A D7 D5 6E 5F B8 A6 AF 8F AC 38 2D D0 B0 2E C8 3C 67 C7 CB 59 D7 16 97 E4 1D BE 6E 68 6C
	psk_key_exchange_modes	01 01
	supported_versions	grease [0xa0a], Tls1.3, Tls1.2, Tls1.1
	grease (0xeaea)	00
	padding		186 null bytes
Ciphers: 
	[8A8A]	Unrecognized cipher - See https://www.iana.org/assignments/tls-parameters/
	[1301]	TLS_AES_128_GCM_SHA256
	[1302]	TLS_AES_256_GCM_SHA384
	[1303]	TLS_CHACHA20_POLY1305_SHA256
	[C02C]	TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
	[C02B]	TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
	[CCA9]	TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256
	[C030]	TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
	[C02F]	TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
	[CCA8]	TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256
	[C024]	TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384
	[C023]	TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256
	[C00A]	TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA
	[C009]	TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA
	[C028]	TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
	[C027]	TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
	[C014]	TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
	[C013]	TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
	[009D]	TLS_RSA_WITH_AES_256_GCM_SHA384
	[009C]	TLS_RSA_WITH_AES_128_GCM_SHA256
	[003D]	TLS_RSA_WITH_AES_256_CBC_SHA256
	[003C]	TLS_RSA_WITH_AES_128_CBC_SHA256
	[0035]	TLS_RSA_WITH_AES_256_CBC_SHA
	[002F]	TLS_RSA_WITH_AES_128_CBC_SHA
	[C008]	TLS_ECDHE_ECDSA_WITH_3DES_EDE_CBC_SHA
	[C012]	TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA
	[000A]	SSL_RSA_WITH_3DES_EDE_SHA

Compression: 
	[00]	NO_COMPRESSION

  

FiddlerGateway: Direct
StartTime: 15:04:10.397
Connection: close

 

 

Hi @neilson6913,

I think it should more relate to the compatibly of the higher version ios web browser, you can contact to power bi team with these detailed trace logs to help them fix this more quickly.

submit a support ticketsubmit a support ticket

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

@neilson6913 
I have the same issue.

Did you submit the issue to the support team?

Could you post updates here?

Yes!! At present, the Microsoft support team has been asked to assist in processing, I will announce the final conclusion in this community, please wait for the news

Hello @neilson6913 
do you have any updates from the Microsoft support team?

I just tried to open a report on my iPad and it worked.

UPD. I reset my browser on the iPad - same issue again. But somehow it worked.

I set up debug mode on iPad with Mac and got this message from iPad's console:

afilimon_2-1611835678715.png

 

Blocked a frame with origin "https://app.powerbi.com" from accessing a frame with origin "https://p*******u". Protocols, domains, and ports must match. (anonymous function) — reportembed.externals.bundle.min.7f95359036965bc40ca0.js:705:207 Global Code — reportembed.externals.bundle.min.7f95359036965bc40ca0.js:53623 https://content.powerapps.com/resource/powerbiwfe/scripts/interact.min.js.map

Same story on the Mac in Safari.
In Chrome - works fine.

Community Support
Community Support

Hi @neilson6913,

It seems like you faced some issues accessing the power bi embedded content with new version ios systems. Did this issue only appear when you use the higher version ios system web browser? 
If this is a case, I'd like to suggest you use fiddler to trace the steps and requests of the detailed operations and share some detailed information here to help us clarify your scenario: (notice: please remove the sensitive data before share)

Capture Traffic from iOS Device 

BTW, if you use other types of web browsers, did this issue appears again?

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

hi Xiaoxin

Please help ,thanks!!

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