No Longer Able to Connect to Visual Server

[KevinEyc]

Hi All,

I'll cut straight to the issue, as I have no idea what's going on. Yesterday morning I was able to test my custom visual in my development report like normal. I made some changes and recompiled and it worked. I made further changes (nothing major, just a couple of text values were changed) and now my report is unable to connect to my visual server. I made no changes to my environment and am unsure what's going on.

I know it sounds a bit vague, but I'm unsure of where to go from here. The troubleshooting I tried includes:

- Trying a different report and a different visual in the same workspace

- Reinstalling Certificate

- Updating my power-bi-visuals-tools to the latest version and reinstalling the certificate

Any help would be very much appreciated as I don't know what to do now.

Thanks,

- Kevin

[Greg_Deckler · Accepted solution]

@KevinEyc Well, maybe roll back the source control I suppose. Otherwise, extremely difficult to troubleshoot.

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[KevinEyc]

I put in a support request and was directed to a page in the documentation. Turns out when I updated my version of pbiviz-tools I had to reinstall the certificate again, directly pointing it to a different path than I had it going to. That seems to have solved the problem. Thanks!