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Posts: 5
Registered: ‎12-04-2018
Accepted Solution

Marketplace Visuals showing black background in Service (Word Cloud)

[ Edited ]

Hi,

 

I have been developing with the custom word cloud visual found on the PBI marketplace.

https://appsource.microsoft.com/en-us/product/power-bi-visuals/WA104380752?src=office

 

The issue I have: 

  • When I am working in desktop, I see the visualization with a white background.
  • When I publish to service (Both PBI Service and Report Server) the same visual has a black background

 

Examples: 

1. Word Cloud in Desktop (showing white background)

word_cloud1.png

2. Word Cloud in Service (showing Black background) 

word_cloud2.png

3. Back in desktop, Word Cloud background color set to white

 

word_cloud3.png

 

background off in desktop:

bkg off.png

visualization in service:

bkg off in service.png

 

Thanks!

-Ryan


Accepted Solutions
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Moderator
Posts: 1,564
Registered: ‎12-02-2016

Re: Marketplace Visuals showing black background in Service (Word Cloud)

I could not repro the issue. Most likely styles from some other plugins or other custom visuals leak.

 

Have you tried incognito mode of Google Chrome?

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

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Moderator
Posts: 1,564
Registered: ‎12-02-2016

Re: Marketplace Visuals showing black background in Service (Word Cloud)

Have you tried to turn off Background?

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

Frequent Visitor
Posts: 5
Registered: ‎12-04-2018

Re: Marketplace Visuals showing black background in Service (Word Cloud)

[ Edited ]

@v-viig

yes, I have tried it with both the background on, off, and set to a transparency of 50%

 

I have updated my post above with images of both

 

I have also tried using a new PBIX file, and have not applied any themes to either workbook

 

Moderator
Posts: 1,564
Registered: ‎12-02-2016

Re: Marketplace Visuals showing black background in Service (Word Cloud)

I could not reproduce the issue. Can you share a Power BI Dekstop Report?

Are facing this issue with other visuals?

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

Frequent Visitor
Posts: 5
Registered: ‎12-04-2018

Re: Marketplace Visuals showing black background in Service (Word Cloud)

I have uploaded a PBIX File Here. I have also uploaded screenshots of what I am seeing on my end

 

https://1drv.ms/f/s!Aj4IHA37X0UCvSqtr1aOVTTYxp2L

 

 

Also note I am using the following

 

The version of Power BI: 2.64.5285.741 32-bit (November 2018)

Computer: Windows 10

 

Thanks,

-Ryan

 

Highlighted
Moderator
Posts: 1,564
Registered: ‎12-02-2016

Re: Marketplace Visuals showing black background in Service (Word Cloud)

I could not repro the issue. Most likely styles from some other plugins or other custom visuals leak.

 

Have you tried incognito mode of Google Chrome?

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

Frequent Visitor
Posts: 5
Registered: ‎12-04-2018

Re: Marketplace Visuals showing black background in Service (Word Cloud)

Incognito Mode worked. 

 

Thank you @v-viig!

 

-Ryan

 

Moderator
Posts: 1,564
Registered: ‎12-02-2016

Re: Marketplace Visuals showing black background in Service (Word Cloud)

Happy to hear that.

 

It seems some browser plugin or something else overrides background color.

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com