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rkocher
Advocate I
Advocate I

Marketplace Visuals showing black background in Service (Word Cloud)

Hi,

 

I have been developing with the custom word cloud visual found on the PBI marketplace.

https://appsource.microsoft.com/en-us/product/power-bi-visuals/WA104380752?src=office

 

The issue I have: 

  • When I am working in desktop, I see the visualization with a white background.
  • When I publish to service (Both PBI Service and Report Server) the same visual has a black background

 

Examples: 

1. Word Cloud in Desktop (showing white background)

word_cloud1.png

2. Word Cloud in Service (showing Black background) 

word_cloud2.png

3. Back in desktop, Word Cloud background color set to white

 

word_cloud3.png

 

background off in desktop:

bkg off.png

visualization in service:

bkg off in service.png

 

Thanks!

-Ryan

1 ACCEPTED SOLUTION
v-viig
Community Champion
Community Champion

I could not repro the issue. Most likely styles from some other plugins or other custom visuals leak.

 

Have you tried incognito mode of Google Chrome?

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

View solution in original post

7 REPLIES 7
v-viig
Community Champion
Community Champion

Have you tried to turn off Background?

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

@v-viig

yes, I have tried it with both the background on, off, and set to a transparency of 50%

 

I have updated my post above with images of both

 

I have also tried using a new PBIX file, and have not applied any themes to either workbook

 

v-viig
Community Champion
Community Champion

I could not reproduce the issue. Can you share a Power BI Dekstop Report?

Are facing this issue with other visuals?

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

I have uploaded a PBIX File Here. I have also uploaded screenshots of what I am seeing on my end

 

https://1drv.ms/f/s!Aj4IHA37X0UCvSqtr1aOVTTYxp2L

 

 

Also note I am using the following

 

The version of Power BI: 2.64.5285.741 32-bit (November 2018)

Computer: Windows 10

 

Thanks,

-Ryan

 

v-viig
Community Champion
Community Champion

I could not repro the issue. Most likely styles from some other plugins or other custom visuals leak.

 

Have you tried incognito mode of Google Chrome?

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

Incognito Mode worked. 

 

Thank you @v-viig!

 

-Ryan

 

v-viig
Community Champion
Community Champion

Happy to hear that.

 

It seems some browser plugin or something else overrides background color.

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

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