Marketplace Visuals showing black background in Service (Word Cloud)

[rkocher]

Hi,

I have been developing with the custom word cloud visual found on the PBI marketplace.

https://appsource.microsoft.com/en-us/product/power-bi-visuals/WA104380752?src=office

The issue I have: 

• When I am working in desktop, I see the visualization with a white background.
• When I publish to service (Both PBI Service and Report Server) the same visual has a black background

Examples: 

1. Word Cloud in Desktop (showing white background)

2. Word Cloud in Service (showing Black background) 

3. Back in desktop, Word Cloud background color set to white

background off in desktop:

visualization in service:

Thanks!

-Ryan

[v-viig]

Have you tried to turn off Background?

Ignat Vilesov,

Software Engineer

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

[rkocher]

@v-viig

yes, I have tried it with both the background on, off, and set to a transparency of 50%

I have updated my post above with images of both

I have also tried using a new PBIX file, and have not applied any themes to either workbook

[v-viig]

I could not reproduce the issue. Can you share a Power BI Dekstop Report?

Are facing this issue with other visuals?

Ignat Vilesov,

Software Engineer

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

[rkocher]

I have uploaded a PBIX File Here. I have also uploaded screenshots of what I am seeing on my end

https://1drv.ms/f/s!Aj4IHA37X0UCvSqtr1aOVTTYxp2L

Also note I am using the following

The version of Power BI: 2.64.5285.741 32-bit (November 2018)

Computer: Windows 10

Thanks,

-Ryan

[v-viig · Accepted solution]

I could not repro the issue. Most likely styles from some other plugins or other custom visuals leak.

Have you tried incognito mode of Google Chrome?

Ignat Vilesov,

Software Engineer

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

[rkocher]

Incognito Mode worked. 

Thank you @v-viig!

-Ryan

[v-viig]

Happy to hear that.

It seems some browser plugin or something else overrides background color.

Ignat Vilesov,

Software Engineer

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com