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Export to File in Group stopped working (strange error)



Project description:

We use app owns data model with PBI Embedded.

Recently Export to File in Group stopped working.

We receive the following error:

    "error": {
        "message""RootActivityId(-): Screenshot Service Client received a user error exception. Response had <ErrorCode=RefreshUserMetadataAPIError> and <StatusCode=400>",
        "details": []
This is pretty urgent, so we would appreciate a prompt response.
Thank you!
Frequent Visitor

How were you able to generate that error in C#?  All I can get out of the body is these.

public string Id { get; set; }
[JsonProperty(PropertyName = "createdDateTime")]
public DateTime? CreatedDateTime { get; set; }
[JsonProperty(PropertyName = "lastActionDateTime")]
public DateTime? LastActionDateTime { get; set; }
[JsonProperty(PropertyName = "reportId")]
public Guid? ReportId { get; set; }
[JsonProperty(PropertyName = "reportName")]
public string ReportName { get; set; }
[JsonProperty(PropertyName = "status")]
public ExportState? Status { get; set; }
[JsonProperty(PropertyName = "percentComplete")]
public int? PercentComplete { get; set; }
[JsonProperty(PropertyName = "resourceLocation")]
public string ResourceLocation { get; set; }
[JsonProperty(PropertyName = "ResourceFileExtension")]
public string ResourceFileExtension { get; set; }
[JsonProperty(PropertyName = "expirationTime")]
public DateTime? ExpirationTime { get; set; }

Advocate I
Advocate I

Receiving same error, urgent for us as well.


Going to open ticket.

@jwademcg Did you solve the problem or do you have any information from the support team?

@voodoo11 for the one in February, it was confirmed as a bug that they fixed overnight.  But I did receive it again on one report for the first time again yesterday as well, but have had several sucessfull exports since then so hopefully it was just transient.  Have you been getting the error recently as well?

@jwademcg Yes, I was having the very same issue for most of the day today. Then it changed to this:

Screenshot Service Client received an exception. Response had <ErrorCode=ScreenshotEngineRequestTimeout> and <StatusCode=408

But it started to work an hour ago or so...

I'm still getting these once every 1-2 days, and it doesn't appear to be tied to capacity size.  So not sure what to do other than issue a ticket.  @voodoo11 are you still getting these?

I am also getting this error when i try to export  file to PDF, via a Power Automate job.


Error code:


Screenshot Service Client received an exception. Response had <ErrorCode=ScreenshotEngineRequestTimeout> and <StatusCode=408>.

Might be connected to this issue:
Reports on Premium Workspace Load Forever - Microsoft Power BI Community

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