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Regular Visitor

AccesUnauthorized Gateway

Hello Guys,


I'm facing a huge problem about refreshing my dashboards on the app.powerbi. The gateway system is not working well and showing the follow screen:


with the same credential, i can refresh the report at PBI Desktop
and at the last 2 week, this error suddendly appear.

i've already check whitelist at server gateway to database, and this is not the rootcause

Regular Visitor

for the uninstall and reinstall proses, theres any possible that i'll lose all my gateway ? and must be add all gateway from start @V-lianl-msft 

Community Support
Community Support

If you're restoring the gateway on the computer that has the original gateway installation, you must first uninstall the gateway on that computer.

If you remove or delete a gateway cluster in any of the cloud services, you will not be able to restore it. 


Community Support
Community Support

In this secnario, I suggest you check the logs first.

You can see On-premises data gateway service logs under: 

C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

And On-premises data gateway service event logs  under Application and Services Logs.


Then please restart enterprise gateway service via command:

net stop PBIEgwService

net start PBIEgwService


If the issue still persists, I suggest you uninstall Enterprise gateway and install latest version On-premises data gateway. For more details, please see: Troubleshooting the On-Premises Data Gateway

Regular Visitor

can someone give the solution for this ?

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