unable to install power bi gateway

[PraveenRaj]

I'm using win7 professional with 64 bit, i'm trying to install on permises gateway.

Mentioned below is the message I am getting.

"PowerBIGatewayInstaller has stopped working.

A problem caused the program to stop working correctly.  Please close the program."

Please tell me how to solve this issue.

[v-shex-msft]

Hi @PraveenRaj,

Please share some detail information and log to help us clarify your scenario, you can refer to following link to find out related logs:

Troubleshooting the On-premises data gateway

In addition, can you confirm your device suitable for the minimum requirement?
On-premises data gateway

Regards,
Xiaoxin  Sheng

[PraveenRaj]

I previously installed on premises gateway on my laptop, it works good, no issues i found. Now i'm trying to install this gateway on my pc, i'm facing this issue, I don't know how to handle this problem, Please help me to get out this problem.

This is my pc specification, it needs statisfies minimum needs but, i'm unable to install the gateway

[v-shex-msft]

HI @PraveenRaj,

Please refer to above link I post about 'Troubleshooting on premise gateway' ->'Tools for troubleshooting' to find out related gateway logs and share here.

Regards,

Xiaoxin Sheng

[PraveenRaj]

Hi @v-shex-msft, I read the trouble shooting page already you shared, but it not helping to me get out of this issue, They are mostly written about the problems facing after installation, but my problem, i'm not yet installed it. When i just run the application as administrator, they pop up a window with this error.

I dont know how to solve it, i also uninstalled the antivirus but still, i'm getting this error. Please help me to get out from this issue.

Thanks

[v-shex-msft · Accepted solution]

Hi @PraveenRaj,

I'd like some detail informations about this, such as install log, event logs, it is hard to troubleshoot your issue without any details informations.

Below is some tips to get trace logs:

Spoiler

Tools for troubleshooting

Collecting logs from the gateway configurator

There are several logs you can collect for the gateway, and you should always start with the logs. The simplest way to collect logs after installing the gateway is through the user interface. In the On-premises data gateway user interface, select Diagnostics and then select the Export logs link near the bottom of the page, as shown in the following image.

Installer logs

Copy

%localappdata%\Temp\On-premises_data_gateway_*.log

Configuration logs

Copy

%localappdata%\Microsoft\On-premises Data Gateway\GatewayConfigurator*.log

On-premises data gateway service logs

Copy

C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway\Gateway*.log

Event Logs

The On-premises data gateway service event logs are present under Application and Services Logs.

In addition, you can also consider to submit a support ticket for this issue, it is free for pro and above license users.

submit a support ticket

Regards,
Xiaoxin Sheng

[PraveenRaj]

Hi @v-shex-msft

          I installed the on premises gateway in my PC thank you so much for your support, Your guidings are more helpful to me. 

Thanks&Regards

PraveenRaj.k

[PraveenRaj]

Hi @v-shex-msft,

Sorry for your inconvenience, But in my case, i just downloaded gateway, and trying to install the gateway, Nothing more than that i'm doing. When i'm trying to install the gateway, the popup window appears with this message. so i'm not having any logs to provide you. Please help me to get out from this issue.

Thanks