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I have a large report pulling from many sources.
The report is showing workload by task
task a - has its own list to pull from
task b - has its own list as well
task c - has its own list also
The problem is my last list is customer service contact
it literally counts type of contact daily ( and via a vlookup assigns a disposition we've created)
So i have about 7 "types" of customer interactions.
I need to be able to sum each of these up individually so i can add them to my pie and other graphs on the reports.
Solved! Go to Solution.
Hi @Anonymous ,
You can consider to add a variable with summarize function to group current row contents by its group, then use iteration functions to summary this variable table.
Sample:
Measure = VAR summary = SUMMARIZE ( Table, [Column1], [Column2], [Column3], "Count", COUNTROWS ( Table ) ) RETURN SUMX ( summary, [Count] )
Please understand that this link is provided with no warranties or guarantees of content changes, and confers no rights.
Regards,
Xiaoxin Sheng
HI @Anonymous ,
I'd like some sample data to clarify your data structures and test to coding formula.
How to Get Your Question Answered Quickly
Regards,
Xiaoxin Sheng
Here is a sample of how it looks:
count | Date | Method
1 4.25.19 Phone
5 4.25.19 Email
7 4.25.19 Chat
12 4.25.19 Mail
15 4.25.19 Comment Mail
3 4.24.19 Phone
2 4.24.19 Chat
9 4.24.19 Email
i know just having this data alone isnt an issue to put in graphs. My problem is I have 7 other unique lists combining into these graphs.
The other lists are unique in that they are for one type of process ( Credit Card recovery, fraud, etc) this interaction log is the only one that has multiple methods in it. and NO it cannot be broken into seperate lists per leadership.
Hi @Anonymous ,
You can consider to add a variable with summarize function to group current row contents by its group, then use iteration functions to summary this variable table.
Sample:
Measure = VAR summary = SUMMARIZE ( Table, [Column1], [Column2], [Column3], "Count", COUNTROWS ( Table ) ) RETURN SUMX ( summary, [Count] )
Please understand that this link is provided with no warranties or guarantees of content changes, and confers no rights.
Regards,
Xiaoxin Sheng
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