signing into power bi

[jbirco]

while trying to sign into my power bi from desktop i am getting a error msg

"unable to sign in

details:

invalid JSON primitive:."

any ideas?

[v-lili6-msft · Accepted solution]

hi  @jbirco 

There is an announced issue published in Support forum, see :

Power BI users who installed the August or later versions of Power BI Desktop may encounter issues signing in to the Power BI service through the desktop application. As a workaround users can follow the steps in this guide to extract the MSI from the downloadable package, uninstall existing package and re-install using the MSI executable. Power BI Engineers are working on a fix and it will be packaged with February 2020(SU02) release of Power BI desktop.

You may try to update the Power BI Desktop to lastest version: 2.76.5678.782 .

In addition, there are two primary reasons for sign-in trouble: Proxy Authentication errors and Non-HTTPS URL redirect errors.

To determine which problem is causing your sign-in issue, the first step is to contact your administrator and provide diagnostic information so that they can determine the cause of the issue. By tracing issues associated with your sign-in problem, administrators can determine which of the following errors apply to you. See more: https://docs.microsoft.com/en-us/power-bi/desktop-troubleshooting-sign-in.

Best Regards,

Lin