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"Unknown Error"

I currently on a Pro Trial with 205 days remaining but can't access any of the reports shared with me. I keep getting the following error;

 

Unknown error
 
An unexpected error occurred.
Please try again later or contact support. If you contact support, please provide these details.
Activity IDcb665c0b-69c6-4a8c-bd0a-0a8ffbfdd522
Request ID1d16d9a7-2417-53d6-a806-119b7a6a8da2
Correlation IDb1ed9b7b-0c9d-f1cc-690d-73117974fcbb
TimeWed Nov 08 2017 14:05:53 GMT+0000 (GMT Standard Time)
Version13.0.2989.135
 
Can anyone help?
 
Many thanks
1 ACCEPTED SOLUTION

Accepted Solutions
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New Member

Re: "Unknown Error"

Hi, many thanks for coming back.

 

It looks as though it's a security / firewall issue my end so please close 🙂

 

Thanks again

View solution in original post

4 REPLIES 4
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Community Support
Community Support

Re: "Unknown Error"

Hi @markjb,

 

Were these reports share by internal user or external users? How did the author share reports with you, from share dashboard feature, or apps or other feature?

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Impactful Individual
Impactful Individual

Re: "Unknown Error" - Status changed to: Needs Info

 
Highlighted
New Member

Re: "Unknown Error"

Hi, many thanks for coming back.

 

It looks as though it's a security / firewall issue my end so please close 🙂

 

Thanks again

View solution in original post

Highlighted
Community Support
Community Support

Re: "Unknown Error"

Hi @markjb,

 

Thanks for your update. I will close this thread. Smiley Happy

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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