"Unknown Error"

[markjb]

I currently on a Pro Trial with 205 days remaining but can't access any of the reports shared with me. I keep getting the following error;

Unknown error

An unexpected error occurred.
Please try again later or contact support. If you contact support, please provide these details.

Activity IDcb665c0b-69c6-4a8c-bd0a-0a8ffbfdd522

Request ID1d16d9a7-2417-53d6-a806-119b7a6a8da2

Correlation IDb1ed9b7b-0c9d-f1cc-690d-73117974fcbb

TimeWed Nov 08 2017 14:05:53 GMT+0000 (GMT Standard Time)

Version13.0.2989.135

Cluster URIhttps://wabi-north-europe-redirect.analysis.windows.net

Can anyone help?

Many thanks

[v-qiuyu-msft]

Hi @markjb,

Thanks for your update. I will close this thread. 

Best Regards,
Qiuyun Yu

[markjb · Accepted solution]

Hi, many thanks for coming back.

It looks as though it's a security / firewall issue my end so please close 🙂

Thanks again

[v-qiuyu-msft]

Hi @markjb,

Were these reports share by internal user or external users? How did the author share reports with you, from share dashboard feature, or apps or other feature?

Best Regards,
Qiuyun Yu