on premise Gateway configuration errors.

[ClayGotte]

Hey guys! 

I have been working on this report for about three weeks and just as I was trying to finish the gateway to wrap this thing up it seems I keep funning into problems I dont know how to fix, im reletivly new to power bi so I may just be making some rookie mistakes. I will have pictures attached below. 

The jist is I had all my files I pulled from for the report in my downlaods folder, I thought the inital problem was that so i moved all the files to a secure internal hardrive. That didnt seem to fix the problem, When I set up the gateway i know that I set it up to pull from the user drive in my computer not that internal but I chnaged some of the data sources from the user to the internal and that still didnt seem to work. The gateway says it not configured right and has all those red X next to my documents for files I used but when I go into the gatew way settings everything is connected and it set up fine. I dont really know where to go from here. I dont know if i should delete the gateway and make a new one that is sourced to pull from the internal or what. Any help is greatly appreciated !! 

Screen where is says my configuration is not set up rightWhere the red X are on my data sources both to the user and my hardrive but if I click the add to gateway nothing changes even it it is addedWhere it says my connection is all set up and that everything is good

[mhum · Accepted solution]

Hi ClayGotte,

i had a similar issue. The problem in my case was a difference of the data source information between Power BI Desktop and Service. 

Example: In Power BI Desktop it was "\\fileshareXYZ\" and in Power BI Service "\\FileshareXYZ\" - this is not working, its case sensitive!

So please check if your source details are identical. You can change it in the Gateway Cluster Settings for each source (your Screenshot no.3). 

Best, Max