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LAURASALSERA
New Member

debug.log ERROR:process_info.cc(641)] range at 0x1eb2e000, size 0x2000 partially unreadable

‎05-15-2018 03:17 AM

Hi all,

I can't use POWERBI anymore because after 2 minutes it crashes and it close rapidely, then in the folder appear the debug.log file:

 

[0514/180652.448:ERROR: process_info.cc(641)] range at 0x25fe000, size 0x2000 partially unreadable
[0514/180652.448:ERROR: process_info.cc(641)] range at 0x819e000, size 0x2000 partially unreadable
[0514/180652.448:ERROR: process_info.cc(641)] range at 0x2045e000, size 0x2000 partially unreadable
[0514/180652.448:ERROR: process_info.cc(641)] range at 0x4133e000, size 0x2000 partially unreadable
[0514/181719.144:ERROR: process_info.cc(641)] range at 0x110e000, size 0x2000 partially unreadable
[0514/181719.144:ERROR: process_info.cc(641)] range at 0x713e000, size 0x2000 partially unreadable
[0514/181719.160:ERROR: process_info.cc(641)] range at 0x1eb2e000, size 0x2000 partially unreadable
[0515/110434.819:ERROR: process_info.cc(641)] range at 0x255e000, size 0x2000 partially unreadable
[0515/110434.824:ERROR: process_info.cc(641)] range at 0x6e8e000, size 0x2000 partially unreadable
[0515/110435.291:ERROR: process_info.cc(641)] range at 0x236e000, size 0x2000 partially unreadable
[0515/112449.104:ERROR: process_info.cc(641)] range at 0x2d4e000, size 0x2000 partially unreadable
[0515/112449.104:ERROR: process_info.cc(641)] range at 0x777e000, size 0x2000 partially unreadable

  

I saw that this problem has been solved solved downloading the "March release" but it still not working for me.
I would like to precise that all my reports are crashing, is not a problem of a specific report.

Can anyone help me?


Thank you so much
Laura

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1 ACCEPTED SOLUTION
LAURASALSERA
New Member
In response to LAURASALSERA

‎05-21-2018 01:30 AM

PROBLEM SOLVED.

I used another PC and I runned my .pbx file (that was in a onedrive folder) and I restored the file's origin.

 

 

 

View solution in original post

Message 4 of 7
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v-piga-msft
Resident Rockstar
Resident Rockstar

‎05-16-2018 01:29 AM

Hi @LAURASALSERA,

 

What' version of Power BI Desktop do you use currently?

 

Could you run Power BI Desktop successfully without opening a pbix file?

 

If you could open a new pbix file successfully, please find the trace log and share it for me to have a research.

 

Untitled.png

 

In addition, if it is convenient, could you share a dummy pbix file which can reproduce the issue, so that we can help further investigate on it? You can upload it to OneDrive or Dropbox and post the link here. Do mask sensitive data before uploading.)

 

Best Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Message 2 of 7
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LAURASALSERA
New Member
In response to v-piga-msft

‎05-16-2018 04:04 AM 
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SimpleDocumentEvaluator/GetResult/Evaluate {"Start":"2018-05-16T10:46:21.1632905Z","Action":"SimpleDocumentEvaluator/GetResult/Evaluate","HostProcessId":"12664","ProductVersion":"2.58.5103.501 (PBIDesktop)","ActivityId":"6d291e86-05f9-400d-8609-5a69c10dccbb","Process":"Microsoft.Mashup.Container.NetFX40","Pid":12308,"Tid":1,"Duration":"00:00:00.0127970"}
SimpleDocumentEvaluator/GetResult/Evaluate {"Start":"2018-05-16T10:46:21.1476224Z","Action":"SimpleDocumentEvaluator/GetResult/Evaluate","HostProcessId":"12664","ProductVersion":"2.58.5103.501 (PBIDesktop)","ActivityId":"6d291e86-05f9-400d-8609-5a69c10dccbb","Process":"Microsoft.Mashup.Container.NetFX40","Pid":12308,"Tid":1,"Duration":"00:00:00.0301335"}
SimpleDocumentEvaluator/GetResult/Evaluate {"Start":"2018-05-16T10:46:21.0100931Z","Action":"SimpleDocumentEvaluator/GetResult/Evaluate","HostProcessId":"12664","ProductVersion":"2.58.5103.501 (PBIDesktop)","ActivityId":"6d291e86-05f9-400d-8609-5a69c10dccbb","Process":"Microsoft.Mashup.Container.NetFX40","Pid":12308,"Tid":1,"Duration":"00:00:00.1715370"}

Hi Cherry,

 

 

Thank you for your reply. Currently, I ‘ve installed the following version of POWERBI desktop .msi  (32 bit because I have office 32 bit with Windows 7): https://www.microsoft.com/it-IT/download/details.aspx?id=45331

 

I can run Power BI Desktop successfully without opening a pbix file. I have the problem with a report saved in onedrive.  Please find  the last trace log. 

 

Thank you

 

Laura

 

Message 3 of 7
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LAURASALSERA
New Member
In response to LAURASALSERA

‎05-21-2018 01:30 AM

PROBLEM SOLVED.

I used another PC and I runned my .pbx file (that was in a onedrive folder) and I restored the file's origin.

 

 

 

Message 4 of 7
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munirtawfiq
New Member
In response to LAURASALSERA

‎09-21-2018 06:48 AM

Hi LAURASALSERA, I'm having the same issue. Can you explain what you mean by restoring the file's origin?

Message 7 of 7
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munirtawfiq
New Member
In response to LAURASALSERA

‎09-21-2018 06:45 AM

Hi LAURASALSERA, I'm having the same issue. What do you mean by restoring the files's origin?

Message 5 of 7
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LAURASALSERA
New Member
In response to munirtawfiq

‎09-24-2018 08:07 AM

I used another laptop, I clicked on  "Edit Query "-> data source Settings-> Edit permission-> edit. Then I re-established the connection to the SharePoint folder. (I suggest you do a backup first).

 

Message 6 of 7
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