data flow not available on power bi desktop

[Anonymous]

I created a data stream with a premium power bi account, but when I access this data stream through the power bi desktop with the same user this data flow is not displayed but logged in the power bi desktop with another user I can upload this same data flow, this other account that worked is a pro account.

Why does it happen?

[v-kelly-msft]

Hi @Anonymous ,

I’m a little confused about “data steam ”you said, do you mean “dataflow” or “dataset”?

If it is “dataflow”,  you need to check the credential, steps are as below:

1.Turn to the menu bar,  click “Home”->”edit queries’’->”data source settings”, then find “Global Permissions”-> ”clear permissions”：

2.Then “Get Data” from “Power BI datasets”, you will find a “sign in ”window->”Sign in”:

Pls note that “dataflow ” is associated with “credentials ”,be sure that you are using a correct credential.

If it’s a “dataset ”issue, pls let me know, I’ ll check and find a solution.

Hope this would help.

Best Regards,

Kelly

[Anonymous]

would be data flow anyway, and this procedure was already done anyway the error still occurs

[v-kelly-msft · Accepted solution]

Hi  @Anonymous ,

Try the following steps:

1. clear cache of your desktop:

Turn to menu bar-> click“file”-> “options and settings”->”options”, then under “global ”->”data load”, find “clear cache”:

 

 2.Then turn to the menu bar,  click “Home”->”edit queries’’->”data source settings”, then find “Global Permissions”->”clear permissions”：

3.Finally “Get Data” from “Power BI datasets”, you will find a “sign in ”window->”Sign in”:

By the way, please update Power BI desktop to the latest version.

Hope this time would help.

Best Regards,

Kelly