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emveha Regular Visitor
Regular Visitor

cannot connect to API LiveChat

hi

am trying to connect to the API of LiveChat and am using these steps:

- new sources> Other> Web

- url= https://api.livechatinc.com/v2/agents

- use basic option with my username and password (is in fact the API Key)

but i get the message couldn t authenticate with the credentials.

Contacted LiveChat to check whether there are issues with my credentials but if i logon to a website with the same credentials i can see data so for them there is no issue.

What needs to be done to connect to this API??

thanks

M

2 ACCEPTED SOLUTIONS

Accepted Solutions
Moderator v-qiuyu-msft
Moderator

Re: cannot connect to API LiveChat

Hi @emveha,

 

Please follow below steps to get data from agents in Power BI desktop: 

 

1. Get Data > Web, type URL: https://api.livechatinc.com/v2/agents

 

q2.PNG

 

2. Select Basic, type livechat username. Find API key in LiveChat profile and “My API key section”, copy and paste it in Password section. 

 

 q4.PNG

 

q3.PNG

 

For more details, please see: https://developers.livechatinc.com/blog/how-to-get-livechat-api-data-with-microsoft-excel-or-power-b...

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
Moderator v-qiuyu-msft
Moderator

Re: cannot connect to API LiveChat

Hi @emveha,

 

Glad to hear my solution works for you. Smiley Happy

 

Would you please accept my solution as an answer? 

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
3 REPLIES 3
Moderator v-qiuyu-msft
Moderator

Re: cannot connect to API LiveChat

Hi @emveha,

 

Please follow below steps to get data from agents in Power BI desktop: 

 

1. Get Data > Web, type URL: https://api.livechatinc.com/v2/agents

 

q2.PNG

 

2. Select Basic, type livechat username. Find API key in LiveChat profile and “My API key section”, copy and paste it in Password section. 

 

 q4.PNG

 

q3.PNG

 

For more details, please see: https://developers.livechatinc.com/blog/how-to-get-livechat-api-data-with-microsoft-excel-or-power-b...

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
emveha Regular Visitor
Regular Visitor

Re: cannot connect to API LiveChat

hi Qiuyun Yu,

 

lovely, it works!

thanks a lot!!

Highlighted
Moderator v-qiuyu-msft
Moderator

Re: cannot connect to API LiveChat

Hi @emveha,

 

Glad to hear my solution works for you. Smiley Happy

 

Would you please accept my solution as an answer? 

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.