cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mahe72
Regular Visitor

account locked

Hi there,

 

After a while I have a problem to "sign in" in Power BI desktop , probably to many attempts and my account is locked and I can't do anything....

If anyone can advise me?  how to unlock my account?  I already contact Microsoft but nothing back , yet.

 

Thanks in advance.

 

1 ACCEPTED SOLUTION

Hi V-Juanli-Msft,

 

Yes, it is correct.

 

Thanks again for your feedback,

Marius

 

View solution in original post

5 REPLIES 5
v-juanli-msft
Community Support
Community Support

Hi @mahe72

 

Please check the following:

1.which version do you use? is your account free or pro?

If your are a pro user, please ask the adminstrater to check if your account is limited.

https://docs.microsoft.com/en-us/power-bi/service-admin-portal

https://docs.microsoft.com/en-us/power-bi/service-admin-licensing-organization

 

2. is your error message like this:

"e - mail address or password is not recognized"

If not, could you share me a screenshot of your error?

 

3.are you still able to log in to Power BI Service?

 

4.open power bi desktop, don't sign in, then go to "optiona and settings"->"options"->"data load", select "clear cache".

 

5. check firewall and proxy if firewall, proxy or internet prevent access to the PBI Desktop Application. 

 

 

Best Regards

Maggie

more certainly it is a matter of IT policy !!!

 

thanks 

Hi @mahe72

It seems IT policy causes this problem and now it is been solved, right?

 

Best Regards

Maggie

Hi V-Juanli-Msft,

 

Yes, it is correct.

 

Thanks again for your feedback,

Marius

 

View solution in original post

Hi Maggie,

 

First, thank you for reply.

 

1.  Version: 2.62.5222.761 64-bit (September 2018)

2. I'm still free Pro user ( 50 days left)

3. Desktop ErrorDesktop Error

4. No , the same msg in BI service and Azure ( On Premises gateway) also.

5. Firewall is on.

 

I'm looking forward for your advice.

 

Thanks again,

Marius

Helpful resources

Announcements
MBAS on Demand

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

July 2021 Update 768x460.png

Check it out!

Click here to read more about the July 2021 Updates

Power Query PA Forum 768x460.png

Check it out!

Did you know that you can visit the Power Query Forum in Power BI and now Power Apps

Top Solution Authors
Top Kudoed Authors