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NWBI Frequent Visitor
Frequent Visitor

Zendesk Connection in Desktop not working

Hello BI world, 

 

I have been trying to connect to Zendesk using the built in connector on desktop. I get an error every time after entering my credentials and attempting to connect below. 

 

Any help to resolve this, or guidance on how to connect to Zendesk WITHOUT using powerBI connector?

 

Thanks!

 

Capture.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: Zendesk Connection in Desktop not working

Hi NWBI,

 

Based on my test, the url you have input may not correct. Please check if the url format is like this pattern: https://companyXXXX.zendesk.com/agent/reporting.

捕获.PNG 

 

Regards,

Jimmy Tao

View solution in original post

6 REPLIES 6
Community Support Team
Community Support Team

Re: Zendesk Connection in Desktop not working

Hi NWBI,

 

Based on my test, the url you have input may not correct. Please check if the url format is like this pattern: https://companyXXXX.zendesk.com/agent/reporting.

捕获.PNG 

 

Regards,

Jimmy Tao

View solution in original post

NWBI Frequent Visitor
Frequent Visitor

Re: Zendesk Connection in Desktop not working

Thank you @v-yuta-msft!!!!

 

I don't find the correct URL format documented anywhere for this connctor, may be a good add in one of the support docs on this topic.

 

Thank you!

WilsonLi Regular Visitor
Regular Visitor

Re: Zendesk Connection in Desktop not working

Hi Jimmy,

 

Thanks for providing the URL. However, I got the below error after I input the URL. Do you know what am I doing wrong here?

2018-10-06_2355.png

WilsonLi Regular Visitor
Regular Visitor

Re: Zendesk Connection in Desktop not working

@v-yuta-msft

I got the below error after using your URL. Do you know what am I doing wrong here?

 

Thanks for your time,

2018-10-06_2355.png

Highlighted
cf9182 Visitor
Visitor

Re: Zendesk Connection in Desktop not working

Getting the same script error. Anyone know how to get past that?

 

EDIT: found this solution and it worked for me https://community.powerbi.com/t5/Desktop/Error-Zendesk-connector-to-power-bi-desktop/td-p/535464

 

"32bit version powerbi desktop installed, it works perfect"

CTOUT Frequent Visitor
Frequent Visitor

Re: Zendesk Connection in Desktop not working

This is still a problem in 2019.

 

If I navigate to the page in IE it functions as expected, but inside Power BI (64bit) I'm presented with a script error for https://p18.zdassets.com/assets/zendesk/auth/v2/host-caa6da480a50ffd4f8a111ed7c9e8ac0.js

 

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